[Resolved] Unable to update to 1.3.1

Home Forums Support [Resolved] Unable to update to 1.3.1

Home Forums Support Unable to update to 1.3.1

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #345547
    dale

    Unable to update to 1.3.1. I get the message: “Update Failed: Download failed. Unauthorized” I reentered my authorization code and tried again, but got the same message.

    I currently have 1.3 installed.

    This is for https://seasonofplenty.com/

    #345626
    Leo
    Staff
    Customer Support

    Hi there,

    Try remove the license key > SAVE so you see the red cross, then re-add the license key then save.

    This process will be improved soon so that you only have to click update.

    #345666
    Tom
    Lead Developer
    Lead Developer

    There’s actually no red cross anymore – it either says Activated or Not activated below the license key field.

    #345672
    dale

    In any case, I’m still getting the error message even though it says “Activated” under the license key field. Any ideas?

    #345673
    Leo
    Staff
    Customer Support

    Did you try the process of removing it, save, re-adding it, save?

    #345689
    dale

    Yes.

    #345691
    Tom
    Lead Developer
    Lead Developer

    That message will only happen if it was activated at a different URL.

    So, currently it needs to be done exactly like this (it will be easier in the next version).

    1. Delete your license key, click update button. Now it will say Not activated.
    2. Add your license key, click update button. Now it will say Activated.

    #345756
    dale

    Ah, okay. I installed it when it was at a temporary URL. I followed your instructions and it works now.

    #345859
    Tom
    Lead Developer
    Lead Developer

    Awesome 🙂

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