Archived topic

Unable to update GP Premium plugin

7 replies · Started by Elizabeth on November 21, 2019

Viewing posts 1–8 of 8

November 21, 2019 at 11:29 am #1071254

Hi,

I purchased GP Premium and entered in my license key. Wordpress is saying this when I try to update the GP Premium plugin: "Update Failed: Update package not available." What can I do to fix this?

Thanks

November 21, 2019 at 11:38 am #1071273

Hi there,

can you check that the license key was saved when you added it.

November 21, 2019 at 12:32 pm #1071338

It saved. I think there was a delay. Everything is fine now! Thanks

November 21, 2019 at 1:54 pm #1071430

Glad to hear that :)

December 10, 2019 at 9:57 am #1100125

I'm also unable to update the GP Premium plugin, I suppose because my url has changed from my beta site to the live one. In a help stream from 2016, it's noted to "remove your key, save and then add it again and save."

How do I do this and how will removing my key affect my site?

Thanks.

December 10, 2019 at 10:05 am #1100143

Your site will be fine without a license key - it's simply used for auto-renewal.

Follow the steps here:
https://docs.generatepress.com/article/updating-gp-premium/

Let me know if this helps :)

December 10, 2019 at 12:27 pm #1100251

Worked perfectly, thanks Leo.

December 10, 2019 at 12:28 pm #1100253

No problem :)

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