[Resolved] Unable to update GP Premium plugin

Home Forums Support [Resolved] Unable to update GP Premium plugin

Home Forums Support Unable to update GP Premium plugin

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1071254
    Elizabeth

    Hi,

    I purchased GP Premium and entered in my license key. WordPress is saying this when I try to update the GP Premium plugin: “Update Failed: Update package not available.” What can I do to fix this?

    Thanks

    #1071273
    David
    Staff
    Customer Support

    Hi there,

    can you check that the license key was saved when you added it.

    #1071338
    Elizabeth

    It saved. I think there was a delay. Everything is fine now! Thanks

    #1071430
    David
    Staff
    Customer Support

    Glad to hear that πŸ™‚

    #1100125
    Shawn

    I’m also unable to update the GP Premium plugin, I suppose because my url has changed from my beta site to the live one. In a help stream from 2016, it’s noted to “remove your key, save and then add it again and save.”

    How do I do this and how will removing my key affect my site?

    Thanks.

    #1100143
    Leo
    Staff
    Customer Support

    Your site will be fine without a license key – it’s simply used for auto-renewal.

    Follow the steps here:
    https://docs.generatepress.com/article/updating-gp-premium/

    Let me know if this helps πŸ™‚

    #1100251
    Shawn

    Worked perfectly, thanks Leo.

    #1100253
    Leo
    Staff
    Customer Support

    No problem πŸ™‚

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.