[Support request] Unable to update GP Premium from 1.11.3 to 1.12.1

Home Forums Support [Support request] Unable to update GP Premium from 1.11.3 to 1.12.1

Home Forums Support Unable to update GP Premium from 1.11.3 to 1.12.1

  • This topic has 3 replies, 2 voices, and was last updated 1 year ago by David.
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    Posts
  • #1475881
    Robin

    Hi,

    I am currently unable to update GP Premium from 1.11.3 to 1.12.1. When I do this I am presented with the following message:

    An error occurred while updating GP Premium: Download failed. Unauthorized

    I have read the information here but am a bit confused by the statement:

    If that URL changes at any time, you need to re-authorize your license key or you’ll received an “unauthorized” error when trying to update.

    The URL for this particular site has not changed, but I do use GP Premium on a few sites (GP Premium can be used on “Unlimited websites”) so I am not sure what I am supposed to do in this case. Do I need to re-authorise for every site that I use GP Premium on?

    Thank you

    ps I have just updated the theme to 3.0.0 but this has made no difference to updating GP Premium.

    #1476151
    David
    Staff
    Customer Support
    #1476352
    Robin

    It does indeed explain. Sorry, I misread it.

    Thank you David.

    #1476467
    David
    Staff
    Customer Support

    Glad to hear that 🙂

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