[Support request] Unable to see image of ACF on my post

[Ajay]

Besides, other field image field is not visible on my post using ACF. Please help me

[Fernando]

Hi Ajay,

How are you specifically adding the ACF image?

Can you take a screenshot of that as well?

[Ajay]

I am using the CPT UI plugin for my posts

[Fernando]

Try changing the Return format of the ACF Image field to Image URL.

Also, what type of Element are you using? Is it a Content Template?

[Ajay]

yes, I am trying but not working. also, I have uploaded images in media as .webp format but after it automatically converted into .png format why

[Fernando]

Some servers don’t allow image formats like webp This could be one potential reason.

Another reason may be a third-party-plugin.

Can you check these?

Secondly, can you check if simple ACF fields like text fields work and are retrievable?

[Ajay]

oh I see the problem when I use GenerateBlocks free the image is visible but after installing GenerateBlocks pro the image is not visible. please help me how can I solve it

[Fernando]

That’s odd. GB Pro shouldn’t be causing such an issue.

Can you provide admin login credentials so we can take a closer look? Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Please share the link to where we can see the issue as well.

[Ajay]

look

[Fernando]

Can you try recreating the Image Block from scratch after activating GB Pro to test?

[Ajay]

ok look

[Ajay]

see

[David]

Hi there,

can you change the name of your ACF Image to something less arbitrary then image – make it a unique name if you can.
then apply that to the content template, and update the ACF Field in the post.

[Ajay]

i have used pic instead of the image but no change happen

[David]

Where can i see the page? The first URL you provided is 404 ing

[Author]

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