Archived topic
Unable to receive queries using contact form.
1 reply · Started by Arshi on May 2, 2021
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Hello. I've set up the contact form completely on my website. But I am not receiving any query on my registered email. I tried sending a few to myself, but I'm not getting any. Please help.
Hi there,
i tested the form - and the form submission worked. So it doesn't look to be a problem with the form itself - most likely an SMTP issue.
Happy Forms provides this troubleshooting guides under point 7 regarding SPAM email or SMTP Setup:
https://happyforms.io/help-guide
Regarding SMTP you should check with your host if there are any protocols blocking the email your sending it to - a common issue is if the email address you're using is different tot the website domain.
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