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[Support request] unable to locate new custom field

Home Forums Support [Support request] unable to locate new custom field

Home Forums Support unable to locate new custom field

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #2554853
    Manoj Kumar

    Hello,

    I have successfully created subtitle using custom field. You can check the link in private section. I have added a new custom field name as SUBTITLE. For new post when I try to select “SUBTITLE” field from the list I cant find that field in the list (Image attached). There is long list of other custom fields but unable to locate “SUBTITLE”. Please help me in this.

    https://imgur.com/a/QWYgXNB

    Thank You

    #2555238
    David
    Staff
    Customer Support

    Hi there,

    are you trying to add a custom field in a GP Element?

    #2555318
    Manoj Kumar

    yes, I am following tutorial video from GeneratePress. Here is the link https://youtu.be/Ff7ikQ7Yw0w

    #2555682
    Leo
    Staff
    Customer Support

    Custom field is a WP core function so theme cannot cause an issue like this.

    Did you create the SUBTITLE custom field exactly the way I did in the video?
    If so it should work for sure.

    If that’s not working, can you deactivate all plugins except GP Premium to test?

    #2555923
    Manoj Kumar

    Hi Leo

    Yes I have created the SUBTITLE custom field exactly as you did in the video. I have already shared a post link where it is working fine. But for the new post when I choose to select custom field I cant find “SUBTITLE”. Is it possible to delete all other custom fields without affecting site performance? I have already shared the screenshot containing long list of custom fields.

    Thank You

    #2556235
    David
    Staff
    Customer Support

    In your screenshot, you’re editing a GP Element.
    And you don’t want to add or select a Custom Field in there.
    You add the Custom Field to a new Post.

    #2556267
    Manoj Kumar

    I have already added the SUBTITLE custom field while editing a post (post link already shared). I have tried it for new post also. I am not able to locate SUBTITLE custom field subtitle there. As I have seen in Leo’s YouTube video I don’t need to add same custom field every time for every new post.

    #2556295
    David
    Staff
    Customer Support

    if its not showing in the custom field list them it may be a caching problem or a rest API issue.
    Try adding New on the next post to add the field again.

Viewing 8 posts - 1 through 8 (of 8 total)
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