[Support request] Unable to edit Widgets

[Marius]

Hello,

I once installed my GPP with the Marketer Site from the Library. I had a Widget in the Sidebar, with some text.

Now, I want to change some text in the widget, but it does not work. I cannot edit the text.

What is the problem here?

[Leo]

Hi there,

Any chance you can disable all plugins and custom functions except GP Premium and GenerateBlocks to eliminate conflicts from other plugins first?

Make sure to activate the parent theme if you are using a child theme as well.

Let me know 🙂

[Marius]

Hi Leo,

no, there is no chance for that. This is a high traffic site, so I cannot do that.

[Fernando]

Hi Sonja,

I see. What specifically happens when you try to edit the text?

So we can take a closer look at the issue, can you provide admin login credentials? We won’t change anything. We’ll just observe.

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Author]

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