Archived topic
Unable to click on categories, products, and some parts of the main menu.
13 replies · Started by Laurent on May 5, 2022
Hi,
I don't know what happened to my website but I'm faced with a big issue.
I'm unable to click on the categories, products, and sometimes on the elements of the menu (only possible when I scroll down).
I thought it was an issue linked to the ads (Ezoic) but I have been contacted them, and it seems they are not the cause...
Could you please help me to fix this ?
I noticed also that the issue disappeared each time in admin mode...
Thanks in advance.
Laurent.
Message from Ezoic:
The tech team confirmed that there was an ad in the checkout slide-out invisible container which is against googles policies.
We have deleted the placeholder so it will not conflict anymore.
It still will be hard to click that button because that slide-out container covers it and we recommend that you fix it. That issue is not being cased by Ezoic however.
Can you check if you added this CSS?
.add-to-cart-panel {
bottom: 0;
top: auto;
transform: translateY(0)!important;
}If so, this is the cause.
Let me know!
No I didn't and didn't touch anything...
Last response from Ezoic:
About slide-out container, I was referring to the blue background in the screenshot below.
Hi Laurent,
The issue seems to stem from the CSS code mentioned by Ying, and it seems to be coming from ezoic at the moment: https://share.getcloudapp.com/lluEKPpX
Can you try temporarily disabling ezoic so we can see where this code is coming from or if it’s being caused by ezoic itself?
Kindly let us know once you’ve disabled it. :)
Hi Fernando,
Thanks for your reply.
I have disabled Ezoic. The issue seems to persist...
That’s odd, I can still see ezoic from my end: https://share.getcloudapp.com/z8uL0Nno
Did you reenable it? If not, can you try clearing all caching mechanisms set in your website?
Kindly let us know. :)
Ok. The cache has been cleared from Ezoic Dashboard.
Unfortunately, I’m still seeing the critical CSS by Ezoic. To confirm, have you disabled Ezoic temporarily?
Kindly let us know. :)
To confirm, have you disabled Ezoic temporarily?
Yes I did.
Hi there,
Ezoic code is still being loaded on your site, so either Ezoic is still running or another page cache / CDN is caching it.
If you Right Click > Inspect the page, to open the Browser Developers Tools and in the Elements Tab expand the <head> you will see this:
https://www.screencast.com/t/QmE4gNxv6D
I have highlighted the codes that have ezoics namespacing applied to.
And as a general note, anything above the Green line is being injected into the site by proxy servers which is what Ezoic does....
Hi David,
Thanks.
So I'll reach them to fix this issue.
Let us know how you get on!
