[Support request] Tried to customize but got a error message

[Pearl]

Hi,
I just paid to renew for another year of the license for the theme (a few days ago). Just now I tried to customize the theme but received this error message–“You need a higher level of permission.
Sorry, you are not allowed to customize this site.”

Pls advise.

[David]

Hi there,

can you make sure the GP Plugin is enabled.

Let me know

[Pearl]

Hi,
it’s working now, I renamed the plugin folder and it fixed the problem. I named the plugin back to its original name after that.

[David]

Glad to hear that

[Author]

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