- This topic has 15 replies, 2 voices, and was last updated 1 month, 1 week ago by David.
June 28, 2022 at 3:25 am #2266686Jenny
When I upload a new product image to my gallery, the thumbnail image does not show. A small picture icon shows instead – when this is clicked the correct image shows as the main image in the gallery. I have installed the regenerate thumbnail plugin and regenerated the images plus I have also flushed my cache. It happens in all browsers
ThanksJune 28, 2022 at 3:49 am #2266697DavidStaffCustomer SupportJune 28, 2022 at 4:11 am #2266723Jenny
Sorry, I thought I had done that already. It’s now disabled.June 28, 2022 at 4:28 am #2266742DavidStaffCustomer SupportJune 28, 2022 at 4:46 am #2266753Jenny
No, not that I am aware of. I use SG Optimizer and I have tried disabling all other plugins and changing the theme but still no luck.June 28, 2022 at 4:56 am #2266760DavidStaffCustomer SupportJune 28, 2022 at 5:03 am #2266764Jenny
I reset the permalink structure. Having eliminated everything else it was the only thing I could think of 😀June 28, 2022 at 5:14 am #2266768DavidStaffCustomer SupportJune 28, 2022 at 5:38 am #2266788Jenny
Sorry David, I spoke too soon. I am still having the same issue. Please can you check again. ThanksJune 28, 2022 at 6:00 am #2266811DavidStaffCustomer SupportJune 28, 2022 at 6:14 am #2266824Jenny
OK thanks. Must be a caching issue for me.June 29, 2022 at 1:08 am #2267742DavidStaffCustomer SupportJune 30, 2022 at 1:25 am #2268906Jenny
Thanks for checking David. I am still getting issues as the gallery thumbnail image was not being generated (the URL went to blank page). All seems to be working fine now though.June 30, 2022 at 2:19 am #2268944DavidStaffCustomer Support
Its very peculiar, i wonder why that would happen.
heightattributes, but that should not break the image. Particularly as no 400 errors were being generated.
If it re-occurs, it might be worth raising it with woo.June 30, 2022 at 2:33 am #2268962Jenny
I have disabled lazy load for thumbnails on the SG Optimizer plugin. Maybe there was a conflict.
Thanks for your help.
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