- This topic has 15 replies, 2 voices, and was last updated 1 month, 1 week ago by
David.
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June 28, 2022 at 3:25 am #2266686
Jenny
Hi there
When I upload a new product image to my gallery, the thumbnail image does not show. A small picture icon shows instead – when this is clicked the correct image shows as the main image in the gallery. I have installed the regenerate thumbnail plugin and regenerated the images plus I have also flushed my cache. It happens in all browsers
ThanksJune 28, 2022 at 3:49 am #2266697David
StaffCustomer SupportHi there,
can you disable the SG Optimizer so i can take a closer look?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 28, 2022 at 4:11 am #2266723Jenny
Sorry, I thought I had done that already. It’s now disabled.
June 28, 2022 at 4:28 am #2266742David
StaffCustomer SupportAre you using any other image optimization plugins ? or any scripts that say fix missing width / height attributes on images ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 28, 2022 at 4:46 am #2266753Jenny
No, not that I am aware of. I use SG Optimizer and I have tried disabling all other plugins and changing the theme but still no luck.
June 28, 2022 at 4:56 am #2266760David
StaffCustomer SupportThey are working for me now — what changed ?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 28, 2022 at 5:03 am #2266764Jenny
I reset the permalink structure. Having eliminated everything else it was the only thing I could think of 😀
June 28, 2022 at 5:14 am #2266768David
StaffCustomer Supportawesome – glad to hear thats working!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 28, 2022 at 5:38 am #2266788Jenny
Sorry David, I spoke too soon. I am still having the same issue. Please can you check again. Thanks
June 28, 2022 at 6:00 am #2266811David
StaffCustomer SupportI checked across all my browsers and they are loading for me:
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 28, 2022 at 6:14 am #2266824Jenny
OK thanks. Must be a caching issue for me.
June 29, 2022 at 1:08 am #2267742David
StaffCustomer SupportI checked a few more products this morning, and its still working for me.
I hope you found the issue.Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 30, 2022 at 1:25 am #2268906Jenny
Thanks for checking David. I am still getting issues as the gallery thumbnail image was not being generated (the URL went to blank page). All seems to be working fine now though.
June 30, 2022 at 2:19 am #2268944David
StaffCustomer SupportIts very peculiar, i wonder why that would happen.
I know that woo updated their code to delay the loading of the Thumbnails using Javascript so they could inject the missingwidth
andheight
attributes, but that should not break the image. Particularly as no 400 errors were being generated.If it re-occurs, it might be worth raising it with woo.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 30, 2022 at 2:33 am #2268962Jenny
I have disabled lazy load for thumbnails on the SG Optimizer plugin. Maybe there was a conflict.
Thanks for your help. -
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