This is so weird……..

Home Forums Support This is so weird……..

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #120228
    Lisa Blaushild

    I don’t know what’s going on – I added a couple of .pdf samples to the Portfolio page. But I needed to add a new version of one of them. So when I deleted it from both the Portfolio page and saved Media folder, the one that I deleted keeps showing up as after I click on the new link, even though I’ve uploaded the NEW version from my Desktop! How can this be? The only way I can get the NEW .pdf sample on the page is to change the title! Otherwise, the .pdf that I deleted from the Portfolio page AND the Media folder keeps showing up!!! Is there a trash can that I’m supposed to empty somewhere on the WordPress site? What am I doing wrong?

    I really don’t want to have to keep changing the title so the new version will appear.

    Thanks for any help!!!

    Lisa

    #120307
    Tom
    Lead Developer
    Lead Developer

    Hi Lisa,

    It may be your browser cache, or maybe a caching plugin on your site.

    Try clearing your cache after updating the file and then try to access it.

    Let me know 🙂

    #120357
    Lisa Blaushild

    I only have three GP add-ons, don’t know what a caching plug-in is. But I’ll try clearing the cache and let you know.

    Thanks, and have a great Sunday!

    Lisa

    #120383
    Tom
    Lead Developer
    Lead Developer
    #120474
    Lisa Blaushild

    Hi again Tom,

    Well, I’m still having trouble uploading a new version of a .pdf to the site. It did work with another .pdf but not when I only cleared the cache. I had to clear ALL cookies and cache from the computer, and then I could upload a new version of one of the pages.

    But now it’s happening again — And this time clearing all cookies and clearing cache isn’t working! I clicked “permanently delete” to get rid of the older version from the website and Media folder, but when I try to upload the NEW .pdf from my desktop with minor changes, the OLD one keeps showing up on the website — even though it’s NOWHERE on the site or even on my desktop! I tried clearing cookies and cache AGAIN, but the older version keeps appearing.

    Do you have any ideas? I don’t know where it could be stored since I deleted it EVERYWHERE — but it keeps appearing on the website when I attempt to upload the NEW .pdf to the page!

    It’s very weird that the older version would keep showing up, since it’s in the trash pretty much everywhere – and cache and cookies are cleared.

    Thanks again for any advice,

    Lisa

    #120547
    Tom
    Lead Developer
    Lead Developer

    Does your WordPress hosting come with caching? Maybe Google hosting for WordPress? I know they have baked in caching.

    Regardless, it sounds like a caching issue somewhere along the line.

    #120617
    Lisa Blaushild

    Okay, thanks, I’ll call them and find out. I can only successfully upload newer versions if I change the title.

    Thanks again.

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.