Archived topic

This block has encountered an error and cannot be previewed.

7 replies · Started by Jason on March 20, 2023

Viewing posts 1–8 of 8

March 20, 2023 at 4:39 am #2573955

I have an issue on my site where I am trying to use a reusable block that I have saved. These have worked for the last 12 months no problems but now when I open the reusable block and click convert to normal it gives me the following error This block has encountered an error and cannot be previewed.

Everything is up to date and I've not installed any new plugins that might conflict.

Thanks

March 20, 2023 at 6:24 am #2574059

Hi there,

does this happen to the reusable block if you add it to a new draft page ?

March 20, 2023 at 9:08 am #2574389

Yes, it happens on new draft pages too.

March 20, 2023 at 9:59 am #2574492

Can you provide an admin login so we can take a look at the backend?

And can you keep all other plugins and custom functions disabled for us to inspect?

Let me know!

March 20, 2023 at 10:39 am #2574547

Sure thing.

March 20, 2023 at 11:02 am #2574567

Your GB Pro version is still at 1.1.1, it's very old.

Can you update it to 1.5.2?

March 21, 2023 at 8:00 am #2575765

Thank you - it's working now. I'm sure I checked the latest updates but obviously I am going mad.

Thanks for your help.

March 21, 2023 at 9:59 am #2575907

No problem, glad it's working now!

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