[Resolved] "There has been a critical error on your website"

Home Forums Support "There has been a critical error on your website"

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  • #1290878
    modernwebgroupllc

    I receive this error “There has been a critical error on your website” every time I try to customize anything on GeneratePress.

    I found another thread where PHP memory was the issue. My host upped it to 512 and it didn’t work.

    It’s not a plugin conflict (tested it without any plugins activated). Any ideas?

    #1291441
    David
    Staff
    Customer Support

    Hi there,

    go to Dashboard > Tools > Site Health
    Check if there are any issues being displayed.
    If there isn’t go to to Info tab > Server and check the PHP Version. That should be a 7.x version.

    #1292126
    modernwebgroupllc

    The PHP version is 7.0.something so I will get them to update that and then retry. Thanks!

    #1292171
    David
    Staff
    Customer Support

    Let us know how you get on.

    #1292181
    modernwebgroupllc

    Upgraded to 7.2 and still getting the same error. 7.3/7.4 didn’t work either

    #1292191
    modernwebgroupllc

    Fixed! Had to increase PHP memory to 1024

    #1292238
    David
    Staff
    Customer Support

    Glad to hear its working.

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