There has been a critical error on this website. Please check your site admin em

Hi there,

What company are you using for the hosting service?

Let me know :)

http://www.solnet.ch
since > 15 years

Can you check with them to see if they are able to communicate with https://generatepress.com/?

Nothing has changed from our end on the license key front.

I tried again today and I get this Email (not yesterday), I hope it helps you:

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, GP Premium.

First, visit your website (https://www.fdp-port.ch/) and check for any visible issues. Next, visit the page where the error was caught (https://www.fdp-port.ch/wp-admin/options.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://www.fdp-port.ch/wp-login.php?action=enter_recovery_mode&rm_token=wJ5iPz8YP4aW0J204UVLkw&rm_key=hy0jLXEUi5fzj1z04oWJ2h

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.2
Current theme: GeneratePress (version 3.1.0)
Current plugin: GP Premium (version 2.0.3)
PHP version 7.4.20

Error Details
=============
An error of type E_ERROR was caused in line 499 of the file /var/webs/www.wimagholding.ch/public_html/fdpport/wp-content/plugins/gp-premium/inc/activation.php. Error message: Uncaught Error: Call to a member function get_error_message() on array in /var/webs/www.wimagholding.ch/public_html/fdpport/wp-content/plugins/gp-premium/inc/activation.php:499
Stack trace:
#0 /var/webs/www.wimagholding.ch/public_html/fdpport/wp-includes/class-wp-hook.php(303): generatepress_premium_process_license_key('')
#1 /var/webs/www.wimagholding.ch/public_html/fdpport/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#2 /var/webs/www.wimagholding.ch/public_html/fdpport/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /var/webs/www.wimagholding.ch/public_html/fdpport/wp-admin/admin.php(175): do_action('admin_init')
#4 /var/webs/www.wimagholding.ch/public_html/fdpport/wp-admin/options.php(19): require_once('/var/webs/www.w...')
#5 {main}
thrown

Hi there,

This means your server isn't able to communicate with our server to verify the license key.

The error itself you're seeing is fixed in 2.1.0, but the license key activation still won't work as the communication isn't working.

The first thing to do would be to confirm with your hosting that there's no firewall preventing outgoing communication with generatepress.com using cURL.

Solnet respond me that your url is not blocked
The operator means to send an error message or print screen (Wordpress), which relevant information is informative for the hosting operator ?

I'm a little blocked from finding a solution and don't know what to do in order to continue working:
1. Is it useful to create the error log with Debug ?
2. Would it be possible to copy the files of the plug-in of the new version to the web server via FTP ?

Thank you for your Help

Betreff: [solnet.ch #2021111398] Wordpress: Probleme mit Update Plugin
Datum: Mon, 22 Nov 2021 10:00:58 +0100
Von: Benjamin Stocker-Zaugg <rtresponse@solnet.ch>
Antwort an: rtresponse@solnet.ch
An: marcel.gay@wimag.ch

Guten Morgen Herr Gay

Vielen Dank für Ihre Anfrage. Gerne bestätige ich Ihnen, dass die Adresse
https://generatepress.com/ auf unseren Webservern nicht gesperrt wird. Prüfen
Sie bitte alle Einstellungen und senden Sie uns Screenshots von
Fehlermeldungen.

Viele Grüsse sendet Ihnen
Benjamin Stocker

The next step is to have your hosting provide a traceroute from a cURL request to generatepress.com.

The reason that error is happening is that it's returning a 403 forbidden error, meaning somewhere along the line it's failing. A traceroute should give us a hint of where along the line that's happening.

Let us know :)

I get a File 440KB with traceroute, I can't attach it here ...

Hi there,

can you raise and an Account Issue here:

https://generatepress.com/contact/

And there you can attach the file.
And if you could include the URL of this topic in the message so we can track

done
some additional infos:

curl --verbose --output test --trace trace https://generatepress.com
The traceroute command does not show host names:
$ traceroute generatepress.comtraceroute to generatepress.com (162.159.135.42),
30 hops max, 60 byte packets 1 * * * 2 * * * 3 * * *
. . .28 * * *29 * * *30 * * *