Site logo

Archived topic

Theme installation failed.

5 replies · Started by Calvin on May 26, 2022

Viewing posts 1–6 of 6

Hii GP:
Just brought GP Premium. Uploaded it and received the following:
Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.
Also, this API# seems the same as I already had: 813e87de9fxxxxxxxxxxxbd6fd17e8
I need this fixed yesterday so I continue without delay.
Shalom
Calvin Mockbee
mobileShalom

Thank you.
2 problems:
1) I already had gp-premium 2.1.2 so I just paid for it again. Is there a reason?
gp-premium file folder - date modified 2/9/2022 - 8:38 pm
C:\Users\clmoc\Downloads\gp-premium-2.1.2 (2).zip

2) I have tried and tried to fix this problem. I have changed image sizes, changed font to svg, and other procedures with no avail.
https://www.webpagetest.org/result/220526_BiDcNK_DX2/?view=webvitals
The more I try to fix it the worse it gets. What is the problem?
Shalom
Calvin Mockbee
mobileShalom

1) I already had gp-premium 2.1.2 so I just paid for it again. Is there a reason?
gp-premium file folder – date modified 2/9/2022 – 8:38 pm
C:\Users\clmoc\Downloads\gp-premium-2.1.2 (2).zip

Not sure if I fully understand. Are you saying that you've been charged twice?

If so can you get in touch using the Account Issues form here?
https://generatepress.com/contact/

2) I have tried and tried to fix this problem. I have changed image sizes, changed font to svg, and other procedures with no avail.
https://www.webpagetest.org/result/220526_BiDcNK_DX2/?view=webvitals
The more I try to fix it the worse it gets. What is the problem?

Please open a new topic for this question as the original topic of "Theme installation failed" has been resolved.

Hi there,

i have seen your new topic - i will reply there.
Marking this resolved.

This archived topic is closed to new replies.