Archived topic
the logo has disappeared!!!
11 replies · Started by Pedro on June 15, 2021
Hey,
I've added this question before. You can check previous comments here: https://generatepress.com/forums/topic/the-logo-has-disappeared/#post-1823175.
Basically, one website I was working on (https://jfaadvogados.com/), after I added the Polilang plugin, the logo disappeared.
I can still see it on the Customization > Site Identity page. It's still there, but it doesn't show up.
Answering the question I was asked before, these are my current versions:
GP Premium: Version 2.0.2
GP Theme: Version: 3.0.3
This is it.
I would appreciate some help to get this to work.
Thank you.
Hi Pedro,
Have you tried clear cache?
If you disable the Polylang plugin, does the logo show up?
Let me know :)
Hi Ying,
I've clear the cache.
And I also disabled Polylang and got it back on.
None of these worked out.
Thanks.
Can you provide us with a temporary admin login so we can take a closer look?
You can share those details in the Private Information field.
Hey David,
I don't know if you got my message with the details.
I'll message them again, in case you didn't receive it since I got a message that this field can't be empty.
Thanks.
Did you get them?
Ok so theres a couple of things to deal with.
I have temporary change the Merged Header Element ( in Appearance > Elements ) to Draft - to eliminate a conflict there.
And now the logo is being requested, BUT they have a HTTP URL so the browser isn't loading them.
Can you delete the logos from your media attachments. And rename the original files to something new and upload them to the media library then go to Customizer > Site Identity and readd the logo.
Hey David,
It worked.
I have no idea how I got into this error but thank you for getting it back to work.
One quick last question, if you don't mind: shouldn't I have the option inside the Customizer > Site Identity to play around with the logo size?
I didn't have that option before when it was working...
But funny enough, I had it when it wasn't working.
Now that it is working again, I don't have the resize option again.
Thank you.
Hi Pedro,
If you are using Navigation as header option, then the logo size option won't appear.
You can check at customer > layout > header.
Ah, thank you, Ying.
Well, that way, my issue is solved.
Thank you David and the team.
Hi, please help.
I try what David said.
But i maybe miss somthing...
The logo in the tranlated page, desapears.
Can you help me?
Can you open a new topic for your question?
This topic is already marked as resolved by the original author.
Thanks!
