[Support request] The GP Premium can’t auto-save after Customize

[Trạng]

I’ve problem with GP Premium on my new site.

As usual, after install GP premium, I begin customize the appearance.

But today it has 3 features: Publish, Draft & Schedule. I try to use Publish but it still uses Schedule for my custom.

[Trạng]

How could I use this as default? After I click Publish I comeback later it still Schedule. This feature is so crash!

[Trạng]

I also try the Schedule feature, but after the schedule time reach. The appearance still doesn’t display as I set.

All I want is this screenshot.

But the display is the old without changing anything.

[Trạng]

Is there any help ?

[David]

Hi there,

in the screenshot you provided here:

https://generatepress.com/forums/topic/the-gp-premium-cant-auto-save-after-customize/#post-1523234

its says you’re using the Twenty Seventeen theme. You need to enable the GeneratePress theme for GP Premium to work.

But this may be completely unrelated to this issue as GP has no control over how the Customizer publishes its changes, that is a WordPress core function.

[Trạng]

Hi David, I tried GP theme before but it has that issue. Than I try with other theme & its still. Ok I got the problem.

[David]

So to be clear, with ANY Theme enabled, you cannot change it from Scheduled to Publish ?

[Trạng]

Yes, it’s only change in customize dashboard -> can’t save any custom!

[Leo]

Have you tried disabling all plugins to test?

The theme itself doesn’t control that part of the customizer as well.

It would be good to check with WordPress support to see if they’ve seen similar issues.

[Author]

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