[Resolved] the customize screen is not loading.

[Tudor M]

Hi,

I have a problem the customize screen is not loading.

http://screencast.com/t/FI1irJmw

[Tudor M]

When hitting F12 I get this error:

content_script.js:84 Bind hotkeys
ping?client_id=188707654478&domain=www.academiademarketing.ro&origin=1&redirect_uri=http%3A%2F%2Fst…:1 Given URL is not allowed by the Application configuration: One or more of the given URLs is not allowed by the App’s settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App’s domains.
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:5 POST http://www.academiademarketing.ro/ 500 (Internal Server Error)send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:5m.extend.ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:5e.PreviewFrame.e.Messenger.extend.run @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:9e.PreviewFrame.e.Messenger.extend.initialize @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:9e.Class @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:7f @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:7f @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:7e.Previewer.e.Messenger.extend.refresh @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:10refresh.d @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:10(anonymous function) @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:10(anonymous function) @ load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jqu…:10j @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:2k.fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:2m.extend.ready @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:2J @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload,nav-menu&ver=4.3.1:2

[Tudor M]

I resolved my problem it was caused by

WP User Avatar
Use any image from your WordPress Media Library as a custom user avatar. Add your own Default Avatar.

[Tom]

Glad you found the problem plugin 🙂

For other experiencing the same issue, we have an article here that can help you figure out the cause: https://generatepress.com/knowledgebase/debugging/

[Author]

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