Text editor has disappeared

Hi there,

Can you show a screenshot of what you are seeing?

So the problem exist even with only GP premium activated?

Hi Leo

Thanks so much for your quick response. :)

That is correct. I disabled all the plugins so on GP premium was active. This didn't fix the problem.
Here is a screen grab.
https://www.dropbox.com/s/a06dnj2nepddqj5/screen%20grab.jpg?dl=0

Interestingly enough the text editor does show up if I view it on my phone. It'd be a bit difficult to edit the site on my phone though. lol.

Thanks heaps,
Genna

Just tried opening it on a different browser and no luck with that either. It's an odd one. ;)

Can you disable all non-GP plugins first and send us the admin access to the site?

You can use the Account Issue here: https://generatepress.com/contact/

Thanks :)

Thanks heaps. Just sent it to you via the account issue form. :)

You are using a very old version of GP premium.

Updating to the latest should fix the problem: https://docs.generatepress.com/article/updating-gp-premium/

Cool I'll try it and let you know :)

Just trying to find where to put the license key but there is no field on the right that says 'updates' under Appearance > GeneratePress
Am I missing something?
Ta

Try manually updating first: https://docs.generatepress.com/article/updating-gp-premium/#manually-updating

Make sure you update the theme as well.

All fixed!!! Wohoooo!!!

Thanks so much. You're the best. :)

No problem!