[Support request] Switching site library template having issues

[Pamela]

Hello, I am changing from Avery to Wordsmith. I removed what it suggested, and selected Wordsmith but it looks horrible and nothing like the demo!

[Leo]

Hi there,

Any chance you can link us to the site in question?

You can use the private information field.

Let me know 🙂

[Pamela]

I removed the imported site, all plugins, and followed the steps here https://docs.generatepress.com/article/using-the-site-library/

Yes, my site is listed below.

[Leo]

It doesn’t look like Wordsmith is imported at all.

Did you import the options as well as the content?

[Pamela]

I checked the box about overwriting customizer settings. Then backup options, something does download at that point, is that what you are talking about?

After that, I select import options again and I get the three green checkmarks saying my site is good to go.

I see the wordsmith theme, but it does NOT look like the demo. I see no photos or even the subscribe box.

[David]

Hi there,

when you imported the site – did you have any other plugins or custom functions installed ?

[Pamela]

No I deactivated all of my plugins. I am still having issues switching from Avery to Wordsmith.

[David]

I am seeing this in the sites source code:

<!--Generated by Endurance Page Cache-->

Maybe you have a server level cache ? Can you check with your hosting – any server caches, CDNs or other other server level optimizers such as Redis will cause issues when importing a site.

[Author]

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