[Support request] Support Question

[Lisa]

I purchased the premium version. Is the forum the only way to get support (besides the Facebook group)? Any private ticket support system? I am getting errors in my error log and need assistance, the site is live but due to client restrictions, I can’t post a link to it in a public forum. I’m using GP Premium v1.3.40 with a child theme.

filemtime(): stat failed for url… /style.css in url… /wp-content/themes/generatepress/functions.php on line 283

also

PHP Warning: array_unshift() expects parameter 1 to be array, null given in url…. /wp-includes/class-wp-xmlrpc-server.php on line 596

[Leo]

Hi Lisa,

You can send the link through https://generatepress.com/contact/ 🙂

[Lisa]

Thank you, email sent.

[Tom]

Hi Lisa,

Can you try using our blank child theme?: https://generatepress.com/forums/topic/how-to-install-a-child-theme/#post-198913

I believe the below error will only happen if style.css doesn’t exist:

filemtime(): stat failed for url

[Lisa]

I started with that exact child theme and then just changed the child theme name, uri and author and of course added all my css after that. I am not using @import but added a ton of CSS to customize.

Is it looking specifically for “GeneratePress Child” as the Theme Name?

[Tom]

Hmm not that shouldn’t matter.

So style.css still exists?

Template: generatepress still exists in the header of the style.css file?

[Lisa]

Yes, the original style.css for the parent theme (GP) and then in the child theme folder for the child theme.

[Tom]

Hmm, very strange. Any chance you can email me temporary admin login details?: https://generatepress.com/contact/

[Lisa]

Just sent login info. There are security plugins on this site, if you have any issues logging in, I might need to add your IP.

[Author]

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