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Viewing 9 posts - 16 through 24 (of 24 total)
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  • #2290168
    Fernando
    Customer Support

    Not really sure why it would say that when it’s not updated. Perhaps you could ask your hosting provider regarding this? With regards to safely updating, here’s an article which may assist you: https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph/#:~:text=First%2C%20log%20in%20to%20the,button%20to%20initiate%20the%20update.

    Hope this helps!

    #2290431
    Edi

    Hi Fernando, ill check with my host. In tour experience do you think that in this case of not been able to see that wp needs an update on my dashboard can be related to a need for a new instalation? I have no idea if I making any sense with what I am saying here, but I just thought about asking. I’ll check the arti le. Thank you!! Edi

    #2290437
    Edi

    Another questions, trading the article you sent to me,do you think that I should try to do the update manually using FTP? So appreciate your help! Edi

    #2290521
    David
    Staff
    Customer Support

    Hi there,

    It’s odd that your dashboard would state your WP version is up to date when it is not. This would mean that your install is not communicating with WP servers to version check. I would recommend you talk to your hosting provider as you really don’t want to have to be doing manual updates all the time.

    #2290859
    Edi

    Hi David, thank you for your reply. I am working on getting in touch with my host. I wish I could add a screen shot here so you could see the info on my dashboard. I appreciate your help and will be in touch soon. Edi

    #2290863
    Edi

    I almost forgot to ask. It might be a silly question but should I have a plugin that does the update automatic for me or it is commum to have wp updates showing up on its on on the dashboard. Do you know what a mean? Edi

    #2291102
    Leo
    Staff
    Customer Support

    It might be a silly question but should I have a plugin that does the update automatic for me or it is commum to have wp updates showing up on its on on the dashboard.

    That’s totally up to you. Personally, I prefer to go with the manual update route.

    #2293316
    Edi

    Hi guys, thank you for all your support and suggestions. My host helped update to wp newest version. I am just having an issue now. I have the strter site called SHOP. I have no idea how to update the info on the footer: social icon, privacy policy, terms of service, address and so on. I am going to customizer- widgets or footer but I don’t see to able to make changes there. This is the same problem I was running into before updating my WP. What am I doing wrong? Should I even ask this type of question here?

    As always, thank you!!

    Edi Banales

    #2293332
    Leo
    Staff
    Customer Support

    Hi Edi,

    Can you open a new topic for the new question as this one is marked as resolved?

    We will be happy to point you in the right direction 🙂

Viewing 9 posts - 16 through 24 (of 24 total)
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