[Resolved] Some Woocommerce issues

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This topic contains 12 replies, has 3 voices, and was last updated by  Kim 4 days, 14 hours ago.

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  • #1073544

    Kim

    Hi there, we are finishing our new site πŸ™‚ and faced some issues with Woocommerce.

    1. Add to cart panel doesn’t show on every site:
    Working Example (External/Affiliate product)
    Not working example (Simple product virtual and digital)

    2. I’ve set the product columns to “2” for mobile, looks good in the customizer. But on my iPhone for example they right column breaks out.
    Screenshot
    Shop page

    3. When a product is added to cart on the shop page on mobile the “added to cart” messages seems to conflict with the “add to top” button.
    Screenshot
    Shop page

    4. How can I make the add to cart button on the product pages full width? At the moment the text breaks in two lines.
    Screenshot
    Example

    5. Images on related products are quite small on mobile.
    Screenshot
    Example

    Sorry, for having so many questions.I hope you can help me with some of them!

    #1073968

    Tom Lead Developer

    Hi there,

    1. Strange, it should definitely work with standard products. Is there anything special/custom about this product? What if you turn off your other plugins?

    2. Try adding this:

    #wc-column-container .product {
        overflow: hidden;
    }

    3. What kind of solution would you want here? That panel disappears as soon as you start to scroll again, which reveals the back to top button. The only other option is to permanently move the back to top button on mobile.

    4. Give this a shot:

    @media (max-width: 768px) {
        .woocommerce div.product form.cart .button {
            width: 100%;
        }
    }

    5. I’m not seeing this – did you get it sorted?

    Thanks for linking to all the examples – hope this helps! πŸ™‚

    #1074552

    Kim

    Hi Tom,

    many thanks for your time and support!

    1. It’s definitely not working on all our “Simple products / virtual and digital”. I’ve disabled the audio player plugin used on this product, but the issue remains. Nothing special added further compared to the other products.

    2. Working πŸ™‚

    3. I’ve made a new Screenshot where you can see better what I mean. There is a “circle” upon the added to cart bar (I assume it’s the back to top button)
    New Screenshot

    4. Working πŸ™‚

    5. Cleared the phones cache again and the issue is gone now

    Best regards
    Maike

    #1074962

    Tom Lead Developer

    Hi there,

    1. Do you have another site you can test this on, possibly? There must be something conflicting on this one site, so we need to figure out what it is exactly.

    3. Aha, this looks like a bug in 1.9.0 when using the SVG option – will get it fixed in 1.9.1 this week πŸ™‚

    #1075595

    Kim

    Hi Tom, ok will test it the next weekend and get back to you then!

    Best regards!

    #1090920

    Kim

    Hi Tom,

    getting back to the first issue – I’ve deactivated all plugins but the error remains. The “Add to cart panel” doesn’t show on simple products which are marked as virtual and digital.

    Best regards!

    #1091285

    David Customer Support

    Hi there,

    in the Downloadable product under Inventory do you have the

    Sold Individually ‘Enable this to only allow one of this item to be bought in a single order’ – Checked ?

    #1092140

    Kim

    Yes, that’s checked!

    #1092310

    David Customer Support

    Then it looks like you found a bug πŸ™‚ πŸ™
    Can you confirm by unchecking that option on one of the products and see if the panel appears.

    #1092542

    Kim

    It’s a bug! When it’s unchecked it works as it should.

    #1093564

    David Customer Support

    We’ll take a look at whats causing the problem – hopefully something simple to fix.

    #1094855

    Tom Lead Developer

    Thanks for reporting this! Will get it fixed in GPP 1.10 πŸ™‚

    #1095320

    Kim

    Great! Thank you πŸ™‚

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