[Support request] Social Icons Created in Elements Do Not Work

Home Forums Support Social Icons Created in Elements Do Not Work

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1669629
    Jean

    Hello!
    I created my social icons using Elements/Hooks. When I hover over them on the Appearance -> Customize page, they cannot be clicked on. There is a circle with a line through it so that I cannot click on the links.
    I’ve double checked and the links themselves are correct. What is causing this?

    Thanks,
    Jean

    #1669666
    Ying
    Staff
    Customer Support

    Hi Jean,

    Any chance you can link us to the site in question?

    You can use the private information field.

    Let me know πŸ™‚

    #1669686
    Jean

    Thanks for the reply!
    Please see the private info box. Thanks again, Jean

    #1669690
    Ying
    Staff
    Customer Support

    Are you referring to the social icons next to the search bar and the social icons in footer on home page?

    They are all clickable in front end, your issue is they can’t be clicked in customizer?

    #1669696
    Jean

    Hi! Yes, the social icons to the right of the search bar and in the footer on home page.
    Yes! In the customizer, when I hover over each icon, the circle with the line through it shows up so that I can’t click on it. I can click on pages that are within the website (my own created pages), but any type of social link is not clickable.
    Thank you for your help!

    #1669723
    Ying
    Staff
    Customer Support

    In customizer you are not supposed to be directed to another website, it’s out of the box of customizer πŸ™‚

    So it’s completely normal.

    #1669725
    Jean

    Good to know!!
    Thanks so much, Ying, for the quick and friendly reply!
    Jean

    #1669778
    Ying
    Staff
    Customer Support

    No problem Jean, always glad to help πŸ™‚

Viewing 8 posts - 1 through 8 (of 8 total)
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