[Support request] Slow backend

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #1671158
    chris

    Hi im experiencing an issue uploading images which makes my backend panel very slow and unusable, Is there anything i can do to fix this?

    #1671213
    chris

    Solved

    #1671224
    Ying
    Staff
    Customer Support

    Glad to hear that 🙂

    #1676897
    chris

    My sites are unusable.this issue was only temperuarly fixed. I’m ranking high on first page of Google now for both sites and soon as user clicks it takes so long to load sometimes.this is quite clearly an issue. Any support would be great.

    #1677051
    David
    Staff
    Customer Support

    Hi there,

    i tried testing your site on GTMetrix and it reported an Analysis Error related to the SSL Certificate is not trusted in all Web Browsers which may be the issue.

    You can check the SSL using this site:

    https://www.sslshopper.com/ssl-checker.html

    #1677764
    chris

    Hi it’s updated for all modern systems and the CA bundle shouldn’t show the site down for users IV been told?

    #1678153
    Elvin
    Staff
    Customer Support

    I’m ranking high on first page of Google now for both sites and soon as user clicks it takes so long to load sometimes.this is quite clearly an issue.

    Is this the sole issue now? Let us know.

    Aside from what David mentioned, consider this:

    The first link suffers more from this than the second link.

    It’s sheer size is pretty huge. It’s roughly around 12mb. (thats a lot!)

    Considering the context of the topic, It doesn’t seem like only a backend issue as it looks like the site needs optimization especially the images.

    Minifying your scripts and stylesheets should help too.

Viewing 7 posts - 1 through 7 (of 7 total)
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