[Support request] Slideout menu dropdown arrow link parent page

[Jesper]

Hi 🙂

My main menu all have links to pages on the toplevel, with childpages set beneath. I have set my primary navigation to ‘Navigation Dropdown: Click -arrow’.

On mobile the slideout menu does not reveal the submenu, instead it just link the entire li-block including the dropdown arrow to the parent page. What am I missing here?

https://apacta.com

[Elvin]

Hi there,

I’m not exactly sure what you mean. Can you provide any screen recordings on what occurs on your end?

Here’s what I see on my end – https://share.getcloudapp.com/GGuW5yqR

I had to wait a significant amount of time for it to show though. Your site is showing 522 errors. Can you try disabling any CDN and see if it improves?

[Jesper]

Hi Elvin 🙂

Wauw, that is so much not what I see – also where do you get 522 errors? There are none on my end on any device.

Heres what I see – notice that I get redirected on click on arrows. You may be clicking too fast for the page to redirect at all – https://share.getcloudapp.com/7KuoWXL6

[David]

Hi there,

when i checked you site – the Primary Navigation Drop Down is activated on Hover. Can you make sure it is set to Click: Arrow and the customizer changes are published ?

If you’re using any cache plugins then temporarily disable them to make sure they are not loading older code.

[Jesper]

Hi David 🙂

Yes, I changed it back to hover, as it had no impact on the slideout menu – We want hover on desktop primary menu, and the slideout should be click:arrow. I have set it for click:arrow now, but again – it should be hover on desktop.

I wiped cache several times to no avail.

[David]

I am seeing the Click on Menu Item setup – can you confirm its set to click arrow ?

[Jesper]

It is set for ‘Click – Arrow’ in Customizing/Layout/Primary Navigation. So yes, same behaviour on desktop and off canvas panel now. Are there any generic classes overruled here?

[Ying]

Hi Jesper,

You are having the cache plugin activated, so when the cache is not cleared, we can not see the changes.

Now I can see that it’s set to ‘Click – Arrow’, and it seems working fine and behave normally.

Please note one thing that when the parent menu item has a drop-down list, it’s better to use a custom link and set its link to #. Please refer to the screenshot below:
https://www.screencast.com/t/OV93vM3mN

[Jesper]

I dont know what to say – it is NOT working as intended and acts as ‘click on menu’ on both mobile and desktop. I want hover on desktop and click – arrow on mobile off canvas panel. The # trick with custom links is a workaround, not solution. Cache is cleared.

[Leo]

Can you please deactivate (not just clear) any caching plugins including Autopimize for now?
https://www.screencast.com/t/LJxZwCudm

Thanks!

[Jesper]

Just did – same result. I will reactivate caching within a few hours… I already went through the checklist you posted here, just in case you were wondering why I opened a support ticket :/

[Leo]

Did you switch back to hover again?

We would reallly need to see the issue with click-arrow as the option with Autopimize disabled.

If this is a live site with traffic, can you start a staging site to give us enough time to debug?

THanks!

[Author]

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