[Resolved] Slideout Menu Disappeared

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  • #1518468
    Sarathy

    Dear Team,

    My slideout menu was working properly. But when I installed Divi plugin and Imported the pages, The slideout menu bar disappeared.

    Kindly help
    Thank you

    #1518632
    David
    Staff
    Customer Support

    Hi there,

    that site is using a Divi Template which is replacing the entire theme template, which includes all the hooks the theme uses to insert things such as the Off Canvas Panel. Is it possible to change the template back to default ?

    #1518690
    Sarathy

    Thanks a lot for your time David.

    Yes it is using Divi built using Divi Builder.

    But the setup was same in the old staging site also and menus worked perfectly fine there.

    I have shared the url of the old staging site below.

    Thanks a lot

    #1518702
    David
    Staff
    Customer Support

    I can see that – but on your old site it is using the default theme template and the content. Whereas on the broken site the theme template has been replaced with a Divi Template. I am not a user of Divi – i would assume there is a setting somewhere to use the default theme?

    #1518731
    Sarathy

    You Are Awesome. Sorry, I do not have any technical knowledge. I added a global footer via divi and this caused the problem. When I removed it, it works.

    I am chatting with divi support to sort it out.

    Thanks a lot for your time.

    Updated: Seems like it is a bug on Divi’s side and they are working on it.

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