[Support request] site scrolls slowly up

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  • #286126
    Key Largo

    my not published site “keramikgasse.de” (at the moment you are forwarded to a subdomain) has the problem, that it scrolls automatically slowly to the top. the “back to top” function is not activated at the moment.

    is this a known problem in GP?

    everything is updated to the latest versions.

    greatings from germany
    michael / key

    GP Premium 1.2.94
    #286131
    Leo
    Staff
    Customer Support

    Hi there,

    Can’t seem to see the problem. Do you have to do anything special to trigger the issue?

    Let me know.

    #286139
    Key Largo

    thx for the fast answer!

    i can not see what might be the caution for the problem. i changed meanwhile the mouse and the keyboard, but the problem is still there.

    there is -one- more side, where i have the problem sometimes. it is the side of a german news magazine called “spiegel online”. all other sides i have visited do not have the problem.

    it only happens with chrome, not with FF or edge. so i deactivated all chrome extensions, but that is also not the problem.

    i also searched for a virus, cleaned the cache, but the problem is still there…

    so i decided to ask here.

    #286140
    Leo
    Staff
    Customer Support

    Hmm that’s strange. I’m using chrome to test and don’t see the problem still:
    http://www.screencast.com/t/PlxSWSs4

    #286142
    Key Largo

    i asked yesterday in a german WP-group on FB. there also no one has the problem. it seems, that only my pc has this complication.

    #286152
    Key Largo

    i see now your video: you are on the subdomain “sl.keramikgasse”. the problem is on “keramikgasse” what is not published at the moment. you are forwarded to “sl.keramikgasse”.

    #286237
    Tom
    Lead Developer
    Lead Developer

    Does it still happen when you deactivate all other plugins?

    Any scripts added to the site (Smooth scroll etc..)?

Viewing 7 posts - 1 through 7 (of 7 total)
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