[Support request] site not appearing correctly anymore

[Ohad]

the site was working fine for a while, but now does not appear correctly anymore. formatting is off and images do not appear. when viewing the site through the elementor editor everything appears fine:
https://www.dropbox.com/s/8shuv662k047418/editor.png?dl=0

but when viewing live the problems occur:
https://www.dropbox.com/s/e94el4msaixx9tj/live.png?dl=0

i have tried disabling ALL non-elementor plugins and removing the google tag manager but the problem persists.

what is going on??

[David]

Hi there,

try Regenerate CSS in the Elementor > Settings.
More info here as to why Elementor doesn’t display correctly on front end:

https://docs.elementor.com/article/204-my-changes-do-not-appear-online

[Ohad]

that did it, thanx!

(still can’t get rid of that facebook comments box under the video, though)

[Leo]

I think that’s coming from a third party plugin.

Can you disable all plugins except GP Premium and Elementor?

[Ohad]

so when i disabled all plugins that did not resolve the problem, but when i disabled elementor pro too and left just elementor (basic) and gp premium, then the problem was resolved. i tried locating the setting in elementor responsible for the fb comments box, but their knowledge base just says that to enable it you need to set the Facebook App ID under elementor settings > integrations. i made sure that parameter was blank, but the comments box persists. very annoying…

[Leo]

That case I’d recommend checking with the support of Elementor.

[Author]

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