[Support request] Site Logo Not Showing

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #1218027
    Jabien

    Hey guys,

    I can not for the life of me get my logo to show after switching to Generate Press. I have tried deactivating my caching plugin and cloudflare and still can’t get it to show up.

    I am using the latest version of GP and Elementor.

    Any help would be appreciated.

    Thanks in advance!

    #1218028
    Jabien

    Also, I read through about 30 other posts and none of those solutions seemed to work or apply to my situation.

    #1218352
    David
    Staff
    Customer Support

    Hi there,

    can you disable any cache plugins and any image optimization/lazy loader plugins you’re using so i can take a closer look.

    #1218408
    Jabien

    Hi David,

    I have cleared the cache and disabled the plugin and cdn.

    Thanks!

    #1218571
    David
    Staff
    Customer Support

    Looks like you’re using gumlet ? So the image URL you added in Elementor is broken. Try replacing the image in your elementor template to see if that repairs it.

    #1218615
    Jabien

    I totally forgot about Gumlet. Replacing the image did not work but if I exclude the image from Gumlet, it does work. That seems weird to me since all of the other images on the site work fine.

    #1218623
    David
    Staff
    Customer Support

    Another user had a similar experience with Gumlet – but its not Theme related, as none of that template is coming from the theme….. As a logo that is fairly static in size and cacheable it sort of makes sense to exclude if from Gumlet anyway 🙂

    #1218633
    Jabien

    Thanks David.

Viewing 8 posts - 1 through 8 (of 8 total)
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