[Resolved] Site Library Demo Doesn’t Import as Shown in Library

Home Forums Support [Resolved] Site Library Demo Doesn’t Import as Shown in Library

Home Forums Support Site Library Demo Doesn’t Import as Shown in Library

Viewing 15 posts - 1 through 15 (of 17 total)
  • Author
    Posts
  • #2334429
    shaniacking

    Hello,

    I’ve tried to install several templates, but the demo templates aren’t imported as shown. I would like the demo to be imported in its entirety and the theme to look exactly like the demo. I did check both of the boxes, including importing the demo content. All my plugins and theme is up to date.

    #2334440
    Fernando
    Customer Support

    Hi Shania,

    Have you tried this when importing?: https://docs.generatepress.com/article/debug-mode-enabled/

    #2334441
    shaniacking

    I will try this solution. Thanks.

    #2334446
    Fernando
    Customer Support

    You’re welcome Shania!

    #2334457
    shaniacking

    I checked my files, and it was set to false. When I import the Creative Digital Demo, the footer is only showing. I imported it correctly, because I can see the demo. It’s just not the entire demo. I’m not sure why the entire site isn’t showing.

    #2334472
    Fernando
    Customer Support

    Hi Shania,

    Can you share a link to your site?

    You may use the Private Information field for this: https://docs.generatepress.com/?s=private+information

    #2334477
    shaniacking

    It’s listed below.

    #2334491
    Fernando
    Customer Support

    While importing, if you right click and then inspect, do you see an error in the console log?

    This will help us determine if there’s an issue as well.

    Perhaps you also have a staging site you can share with us where we can do some tests?

    #2334816
    shaniacking

    I need some assistance please. I have been troubleshooting with no success.

    #2335075
    David
    Staff
    Customer Support

    Hi there,

    can you provide a login to the site so we can see behind the coming soon page.

    #2335088
    shaniacking

    It’s listed below. Thanks.

    #2335254
    David
    Staff
    Customer Support

    Which site are you trying to install ? As it looks like there has been more than one installed. Let me know

    #2335256
    shaniacking

    The “Digital Creative” Demo.

    #2335417
    shaniacking

    Any updates?

    #2335421
    Fernando
    Customer Support

    Can you try temporarily disabling non-GP plugins, and then remove the current imported site you have, and import a new one?

    It would be good to take a backup of your site before doing so.

Viewing 15 posts - 1 through 15 (of 17 total)
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