[Support request] Site Library – Service theme will not install

[Jim]

Do all sites in the site library work with WP 5.6? When installing the “Service” site theme, the installer gets stuck trying to load “demo content”. And does not progress to “all done”. This is a brand new WP install with very few plug-ins. https://dev.mastertoolandmold.com. Thank you in advance for your support.

[Leo]

Hi Jim,

Are you getting any errors at all?

Let me know 🙂

[Jim]

No errors at all… just a spinning circle on “demo content” and “generate blocks”.

[Jim]

“Theme options” has a green check mark.

[Leo]

I just tried importing the site in a fresh install and didn’t encounter any issues.

Can you try disabling all plugins and give it a shot?

If that doesn’t help, can you try the further debugging step here and let us know what errors you are seeing?
https://docs.generatepress.com/article/error-codes-importing/#further-debugging

Thanks 🙂

[Jim]

I just noticed something odd, which may be nothing, but… in my wp-admin… when I roll the mouse over menu options on the left… the sub-menus DO NOT display… since this site is brand new, maybe I should just delete it all and re-install WP. What do you think?

[Leo]

I wonder if it’s just a plugin conflict somewhere.

Have you tried disabling all plugins to test yet?

[Jim]

I deactivated all plug-ins and the “service” template install still fails. I embedded the “define” commands in wp-config and NO debug file was created. I never see any kind of error… all I get are spinning circles, so it’s caught in some type of loop. When you successfully installed “service”, was your WP version 5.6?

[Leo]

When you successfully installed “service”, was your WP version 5.6?

Yes.

I’ll forward this to Tom and see if he has any ideas 🙂

[Tom]

When you see the continuous spinning, can you right-click + Inspect the page and see if there are any red errors in the “Console” tab?

[Jim]

Yes… here you go:

Uncaught SyntaxError: missing } in compound statement common.min.js:2:19516note: { opened at line 2, column 19494common.min.js:2:19494

Uncaught TypeError: window.wp.deprecateL10nObject is not a function
<anonymous> https://dev.mastertoolandmold.com/wp-admin/js/updates.min.js?ver=5.6:2
<anonymous> https://dev.mastertoolandmold.com/wp-admin/js/updates.min.js?ver=5.6:2

Uncaught TypeError: wp.updates.installPlugin is not a function
<anonymous> https://dev.mastertoolandmold.com/wp-content/plugins/gp-premium/sites/assets/js/admin.js?ver=1.12.3:500
each jQuery
<anonymous> https://dev.mastertoolandmold.com/wp-content/plugins/gp-premium/sites/assets/js/admin.js?ver=1.12.3:480
jQuery 2

[Tom]

This is likely the issue, which is causing other JS on the page to fail:

Uncaught SyntaxError: missing } in compound statement common.min.js:2:19516

That’s a core WP file, so it shouldn’t have any syntax errors. You could try going to “Dashboard > Updates” to re-install the current version of WordPress.

Does the site have any caching plugins or server caching set up?

Let us know 🙂

[Author]

Posts