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[Support request] Site library issue

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1163526
    Kim

    Hi, I am trying to get the Tasty theme on my blog, I have done everything and now I’m stuck at the site library backup options. It doesn’t let me click it until I have checked the box next to it, even then it doesn’t allow me to just choose No.1! I did have the Crimson Rose theme but decided I needed GP premium. Please help me.

    #1163539
    Leo
    Staff
    Customer Support

    Hi there,

    Just to confirm, you’ve checked the box that says “I understand that this step will overwrite my Customizer settings…..”

    But the Backup options button is still not clickable?

    If so can you temporarily deactivate other plugins you might be using?

    Let me know 🙂

    #1163657
    Kim

    Hi Ive clicked the box and lets me click it but I only want the first step not the demo stuff. It won’t let me do that.

    thank you for responding.
    Kim

    #1163662
    Kim

    Hi, after it downloads the file when I click on the blue button, and I click on it, it tells me that I dont have the app for it. It says ” This file does not have an app associated with it for performing this action. Please install an app or if one is already installed, create an association in the default apps settings page.

    I am a novice and have no idea how to do this.

    Help, I’m drowning!
    Kim

    #1163667
    Kim

    The only plug in I have now is Blue host and Generate press.

    Kim

    #1163684
    Leo
    Staff
    Customer Support

    You don’t actually need to install the downloaded file – that’s just the backup of your current setup.

    Can you please first take a look at this article here and make sure to follow the step?
    https://docs.generatepress.com/article/using-the-site-library/

    It has a step by step video and detailed description of each step.

    We are here to help 🙂

Viewing 6 posts - 1 through 6 (of 6 total)
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