[Support request] Site Library Issue

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Home Forums Support Site Library Issue

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  • Author
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  • #1456531
    Tim

    Hi,

    Trying to install a site template within the “site library” and it is not working. I have followed the steps, tried probably a dozen times now, contacted support at my hosting, nothing is working. Keeps giving me an “internal server error 500” message. They can’t seem to see an issue though, any ideas on what this could be?

    #1456676
    David
    Staff
    Customer Support

    Hi there,

    this article explains the reasons for the 500 error:

    https://docs.generatepress.com/article/error-codes-importing/#server-error-500

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