- This topic has 14 replies, 4 voices, and was last updated 3 years, 4 months ago by Tom.
March 23, 2018 at 3:17 pm #528571Matthew
GP Pro noob here, and general WP noob as well.
I bought GP Pro, excited to utilize some of the fantastic importable sites in the site library.
The video shows all you need to do is go to Appearance->GP and Site Library is an easy to use menu option. I can’t see this at all in my current install. GP and GP Pro are installed and activated. I also have Elementor and Elementor Pro installed and activated so far, if that matters.
Am I doing something wrong? Is the tutorial video out of date?
MattGP Premium 1.6March 23, 2018 at 3:22 pm #528574TomLead DeveloperLead Developer
If GPP 1.6 is installed and you don’t see the “Site Library” menu in “Appearance > GeneratePress”, it means either:
a) You’re not using GP 2.0.2.
b) You’re using an old version of PHP, and should ask your host to update you to at least PHP 5.6 (PHP 7 is best).March 24, 2018 at 4:46 pm #529652Matthew
Thank you Tom!
I was using an out-of-date version of the plugin.
My bad :0(
Thanks, again!March 24, 2018 at 10:31 pm #529749TomLead DeveloperLead DeveloperApril 11, 2018 at 2:38 am #547087Ross
I have the same problem. Checked the php version through cpanel which was 7.1 I chose to go back to 7 but still cant see the site library?April 11, 2018 at 9:37 am #547528TomLead DeveloperLead Developer
In that case, your server likely can’t connect to gpsites.co. You can check with your hosting to make sure your server is able to communicate with that domain.April 11, 2018 at 5:30 pm #547879Ross
I have checked with the domain support and they can’t see anything obvious. I did the same install on another site with the same company and another one with a GoDaddy site and the same issue. Can only see GeneratePress 2.0.2 at the top with no other menu for the gpsites theme template selection. The support wanted to know what technical requirements are required so they can check out further? I can see the site with the piviot template from the Chrome browser that I want to use but no options inside the wordpress dashboard – GeneratePress – Appearance menu?April 11, 2018 at 9:17 pm #547970TomLead DeveloperLead Developer
The plugin uses
gpsites.co. Once it contacts the server, a list of sites are returned, and the library is populated.
wp_safe_remote_get()fails and nothing is returned, then the site library simply won’t show up.
So your hosting can simply check if
wp_safe_remote_get()can reach gpsites.co.
If there’s nothing on their side, you can send me the server IP address through our contact form (https://generatepress.com/contact) and I’ll make sure the server isn’t blocking it.April 30, 2018 at 8:56 am #563884Enrique
Hi Tom, I have the same Ross problem.
I have sent you another contacto form, I hope we can solve it.
EnriqueApril 30, 2018 at 10:13 am #563962TomLead DeveloperLead Developer
Have you checked all of the above?
From a technical standpoint, there’s only two things that can prevent them from showing up.
1. PHP version
2. No communication between servers (https://generatepress.com/forums/topic/site-library-import-not-working/#post-547970)April 30, 2018 at 11:39 am #564013Enrique
Hi Tom, thank you for your quick reply.
I have already checked my PHP version. Import doesn’t work with 7.0.29, neither 7.1.16 or 7.2.4. Plugin GP Premium is up to date too, so I guess it is about point 2: no comunication between servers.
I have been chating with my host privider (Siteground) and I have sent them this URL in order they can read your reply #547970, but they couldn’t do anything and they have suggested me to contact with you. I have sent you a contact form with my URL domain, maybe you can check if there is any problem with my domain IP.
EnriqueApril 30, 2018 at 5:43 pm #564177TomLead DeveloperLead Developer
Hmm, very strange. If our server did kick out your server IP, it would only be for 5 minutes.
I’ll be able to run some tests to find the issue.May 1, 2018 at 4:11 am #564481Enrique
Sure, I really appreciate it.
I have just sent you a contact form with all the login data.
EnriqueMay 4, 2018 at 1:26 am #567070Enrique
I’ve checkd it out again. Now with the new versoin of the theme that you (and your team) have launched a couple days ago, I’m able to import the library on my website successfully. So I think the problem may be already solved for all sites 🙂
Thank you so much for your support, you really deserve to be the best rated theme on wordpress!
EnriqueMay 4, 2018 at 8:46 am #567433
- You must be logged in to reply to this topic.