[Support request] Site Library – Demo content does not load

[Jan]

I create a new site instance on our multisite web and try to import the Volume (I’ve tried the Article too) pre-made site. It all proceeds without any errors, but none of the images or other media is loaded. All the other assets like JS and CSS seem to be working, just no images.

(I’ve tried it with GP Premium 1.8.0-alpha.1 and the result is still the same). There are no errors in the JS console.

GeneratePress 2.2.2

GP Premium 1.7.8

[Tom]

Hi there,

Is any of the content being imported?

Do you have any recent errors in your error_log file on your server?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

Thanks for quick reply, no error_log can be found. Nothing is in media library at all.

[Tom]

What about your pages and posts? Anything at all?

There’s nothing in the error_log file, or there’s no error_log file at all?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

No pages, posts:
– A Sample Post with Comments
– A guide to styling and making Volume your own
– Hooks – Custom Theme Elements
– Page and Post Heroes
– How to change the Custom Colors
– Style Guide

Posts seem to contain HTML.

[Jan]

There are no error_log files. Which is down to the recent updates, when I’ve deleted them. But the site import has been done after all the updates successfully proceeded.

[Tom]

Just to confirm, these pages were imported successfully?:

– A Sample Post with Comments
– A guide to styling and making Volume your own
– Hooks – Custom Theme Elements
– Page and Post Heroes
– How to change the Custom Colors
– Style Guide

So only the images didn’t come through? In that case, it could be that your server didn’t have enough resources to download and upload all of the necessary images. It’s hard to tell without a log of some sort, unfortunately.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

The posts are there, just no images anywhere. What are the recommended PHP settings? Shouldn’t the error log be created when something goes wrong?

[Tom]

Yea, it should – it depends on your server settings, though. Who are you hosted with?

You can try the Further Debugging method here: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

You’d need to re-do the import in order for errors to print to that file, though.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

I’m on ‘GoGeek’ with Siteground (shared hosting).

[Tom]

Hmm, shouldn’t be any issues with that as far as I’ve heard. Let me know if the debugging method I linked to above gives us any hints.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

When I turn the debug on, I get:
Notice: Undefined index: masonry_width in /home/planxdes/public_html/planxweb/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 146

[Jan]

And on the front-end there’s:

Notice: wpdb::escape is deprecated since version 3.6.0! Use wpdb::prepare() or esc_sql() instead. in /home/planxdes/public_html/planxweb/wp-includes/functions.php on line 4329

[Tom]

First one is something we can fix quite easily, but it shouldn’t cause the images not to import. There’s nothing else in there?

GPP doesn’t use wpdb::escape, so that’s likely coming from another plugin.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jan]

The wpdb::escape is a strange error…
The only result if I search for the string is:
$ grep -rl "wpdb::escape" wp-content/
wp-content/debug.log

How can I send you my debug.log privately?

[Author]

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