[Support request] Site Library – Demo content does not load

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • #848580
    Jan

    I create a new site instance on our multisite web and try to import the Volume (I’ve tried the Article too) pre-made site. It all proceeds without any errors, but none of the images or other media is loaded. All the other assets like JS and CSS seem to be working, just no images.

    (I’ve tried it with GP Premium 1.8.0-alpha.1 and the result is still the same). There are no errors in the JS console.

    GeneratePress 2.2.2
    GP Premium 1.7.8
    #848598
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Is any of the content being imported?

    Do you have any recent errors in your error_log file on your server?

    #848601
    Jan

    Thanks for quick reply, no error_log can be found. Nothing is in media library at all.

    #848605
    Tom
    Lead Developer
    Lead Developer

    What about your pages and posts? Anything at all?

    There’s nothing in the error_log file, or there’s no error_log file at all?

    #848609
    Jan

    No pages, posts:
    – A Sample Post with Comments
    – A guide to styling and making Volume your own
    – Hooks – Custom Theme Elements
    – Page and Post Heroes
    – How to change the Custom Colors
    – Style Guide

    Posts seem to contain HTML.

    #848612
    Jan

    There are no error_log files. Which is down to the recent updates, when I’ve deleted them. But the site import has been done after all the updates successfully proceeded.

    #848616
    Tom
    Lead Developer
    Lead Developer

    Just to confirm, these pages were imported successfully?:

    – A Sample Post with Comments
    – A guide to styling and making Volume your own
    – Hooks – Custom Theme Elements
    – Page and Post Heroes
    – How to change the Custom Colors
    – Style Guide

    So only the images didn’t come through? In that case, it could be that your server didn’t have enough resources to download and upload all of the necessary images. It’s hard to tell without a log of some sort, unfortunately.

    #848621
    Jan

    The posts are there, just no images anywhere. What are the recommended PHP settings? Shouldn’t the error log be created when something goes wrong?

    #848624
    Tom
    Lead Developer
    Lead Developer

    Yea, it should – it depends on your server settings, though. Who are you hosted with?

    You can try the Further Debugging method here: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

    You’d need to re-do the import in order for errors to print to that file, though.

    #848627
    Jan

    I’m on ‘GoGeek’ with Siteground (shared hosting).

    #848632
    Tom
    Lead Developer
    Lead Developer

    Hmm, shouldn’t be any issues with that as far as I’ve heard. Let me know if the debugging method I linked to above gives us any hints.

    #848633
    Jan

    When I turn the debug on, I get:
    Notice: Undefined index: masonry_width in /home/planxdes/public_html/planxweb/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 146

    #848634
    Jan

    And on the front-end there’s:

    Notice: wpdb::escape is deprecated since version 3.6.0! Use wpdb::prepare() or esc_sql() instead. in /home/planxdes/public_html/planxweb/wp-includes/functions.php on line 4329

    #849372
    Tom
    Lead Developer
    Lead Developer

    First one is something we can fix quite easily, but it shouldn’t cause the images not to import. There’s nothing else in there?

    GPP doesn’t use wpdb::escape, so that’s likely coming from another plugin.

    #849482
    Jan

    The wpdb::escape is a strange error…
    The only result if I search for the string is:
    $ grep -rl "wpdb::escape" wp-content/
    wp-content/debug.log

    How can I send you my debug.log privately?

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