- This topic has 13 replies, 3 voices, and was last updated 3 years, 6 months ago by Tom.
April 15, 2018 at 2:35 am #550713bigfoot3000
I cannot see nor access to install my Site Library. I read the various suggestions on the Forum and I have my PHP set to 7.2 and sent this to my hosting provider, “I am having difficulties with accessing a feature from a wordpress theme I installed and in order to access it’s various theme library I needed to set the PHP version to 5.6 or higher (which I have done to 7.2) and also that I needed to check with my hosting that my server can communicate with gpsites.co? They use wp_safe_remote_get() to grab the available Sites for the library. If that communication fails, the library won’t display.”
To which I got this reply, “It’s not something I’ve heard of unfortunately, can you clarify on what’s needed on our end in order for this to work properly as searching through the internet really doesn’t provide any useful information whatsoever.”
Also, I am unable to see an Update button after activating the license, I assume this is also something to do with the gpsites.co.
Please can you provide further details on how to get the Site Library working and what my Hosting Provider needs to do in order to get this fully working.
Thank you.April 15, 2018 at 3:02 am #550725bigfoot3000
Oops! I don’t know how to delete this added comment (only able to edit it), please ignore this.April 15, 2018 at 9:22 am #550937LeoStaffCustomer SupportApril 17, 2018 at 7:21 am #552670bigfoot3000
The GP theme version is: 2.0.2
and the GP Premium version is: 1.6.2April 17, 2018 at 8:50 am #552847TomLead DeveloperLead Developer
Sounds like you have everything set up correctly.
That means it’s likely the communication with gpsites.co. You can ask your host to make sure your server can communicate with gpsites.co.
If there’s no communication, no Sites can be loaded, so the library doesn’t load.April 17, 2018 at 9:30 am #552896bigfoot3000
Yes, I have spoken with my hosting company, they are still unaware of gpsites.co, they tried searching for more information online but were unsuccessful. They asked me to ask you for more details regarding this and they will see if it can be added on my server. What do they need to do on their end? Do you have a link please?April 17, 2018 at 9:32 am #552899TomLead DeveloperLead Developer
They just need to make sure your server can communicate with that URL. It shouldn’t be too difficult – if your server can ping gpsites.co and get a response, you should be able to get items from the Site Library.
If it’s not able to get a response, we need to know why and make any necessary adjustments.April 18, 2018 at 2:12 am #553538bigfoot3000
I told them what you said above and they replied below…
“Here are the results of the server ping:”
PING gpsites.co (18.104.22.168) 56(84) bytes of data.
64 bytes from 22.214.171.124 (126.96.36.199): icmp_seq=1 ttl=51 time=109 ms
64 bytes from 188.8.131.52 (184.108.40.206): icmp_seq=2 ttl=51 time=108 ms
64 bytes from 220.127.116.11 (18.104.22.168): icmp_seq=3 ttl=51 time=109 ms”
“So our server can reach the remote server given in your response, you should be able to pull the contents.”
So, the hosting company is able to communicate with gpsites.co, but the Site Library (along with the update button) is not appearing.April 18, 2018 at 8:46 am #553882TomLead DeveloperLead Developer
Ok, so onto the next possibility – our server has locked your server out.
Can you let me know the IP of your server? You can share it in here or email it to us: https://generatepress.com/contact/April 21, 2018 at 5:21 pm #556831bigfoot3000
Ok, I have sent it via the contact page.April 21, 2018 at 9:18 pm #556913TomLead DeveloperLead Developer
That doesn’t seem to be the issue. Can you possible send me temporary admin login details so I can take a closer look?: https://generatepress.com/contact/
Let me know 🙂April 23, 2018 at 7:41 am #557938bigfoot3000
Yes, to which email address do I send it to?April 23, 2018 at 8:00 am #558039bigfoot3000
Mmm, this is strange, I just signed-in to my site and now I am able to view Site Library next to Modules.April 23, 2018 at 8:55 am #558126
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