Archived topic
Site library
7 replies · Started by Alexandra on June 2, 2022
Good morning,
Please site library doesn't work.
I have followed all your instructions, without success.
Please tell me what I can do.
Waiting for your answer.
Kind regards.
Javier Forero
Hi Javier,
May we know what you’re experiencing when trying to import from the site library?
If you also right click and inspect when importing a site, do you see an error in the console log? If so, may we know what it is?
Example: https://share.getcloudapp.com/wbuXJjgQ
As for the instructions, are you referring to the ones here?: https://docs.generatepress.com/article/site-library-unavailable/
Kindly let us know.
Hello Fernando, many thanks for your quick reply.
I've found the problem at the level of my hosting because the next IP address were blocked:
172.67.148.244
104.21.41.175
162.159.135.42
140.82.121.5
I have unblocked and now works perfectly.
Greetings from Andorra.
Javier Forero
Glad you found the issue, Javier! Feel free to reach out anytime you’ll need assistance with anything else! Greetings!
Many many thanks Fernando, that's very kind of you...
now I have another problem :(
For my site giberga.net I want to use REALTOR template from generatepress site library. It looks ok for me.
The problem is that on desktop view appear a grey bar on the top of the page, that it's not right.
And if you check on mobile view appear a warning and the template doesn't work ok.
It's possible that you check that problem Fernando?
Waiting for your answer.
Greetings.
Javier Forero
In Appearance > Customize > Widgets > Top bar, can you check if there are any widgets/blocks? If so, can you delete them?
With regards to the Warning, can you try replacing the logo in Appearance > Customize > Site Identity with a PNG logo?
Kindly let us know how it goes.
Bravo Fernando 👏👏👏👏
Great great support...all has been fixed with your help.
Greetings from Andorra.
Javier Forero
You’re welcome Javier! Greetings!
