[Support request] Site is not mobile friendly

[John-Bunya Klutse]

According to Google, my site is not mobile.

When I changed the theme, the issue was fixed.

Kindly help me fix this.

One of my pages: https://www.jbklutse.com/nss-flair-portal-modules-how-to-apply-and-more/

[Fernando]

Hi John,

Can you try disabling plugins like Jetpack and Litespeed to test? Something seems to be messing with your layout on mobile.

Try retesting with these enabled.

Also try #1 here: https://docs.generatepress.com/article/debugging-tips/

It would be good to backup your site before doing so.

[John-Bunya Klutse]

I did all that and the issue points to the theme.

[David]

Hi there,

the theme is mobile friendly, these issues generally arise because Google Bot was unable to load all the relevant styles.
If you want to re-activate the GP Theme and let me know i can take a look at what the cause is.

[John-Bunya Klutse]

Yes, please, kindly look into it for me. I have activate the theme.

[David]

I just tested your homepage and 2 posts on your site using:

https://search.google.com/test/mobile-friendly

And they ALL Passed the test.

In your search console, you can revalidate those bad urls

[John-Bunya Klutse]

I check and I still have these bad links.

[Fernando]

Can you re-disable plugins like Jetpack and Litespeed? I’ll try testing on the mobile friendly test and see what’s going one.

Currently, it seems some resources aren’t loading which is why the test fails sometimes.

[John-Bunya Klutse]

I have disabled them. Kindly check.

[Fernando]

With those already disabled, it seems that your server may also have caching or optimization enabled for your site as well. See:

https://share.getcloudapp.com/OAuoxqPP
https://share.getcloudapp.com/12u7EJoN

Can you check with them? Ask them to disable it temporarily and do a mobile-friendly test again.

Note: As mentioned by David, mobile friendly test only sometimes fail because it’s failing to load all resources. Since David got a passing test from your site, it’s likely this case.

[John-Bunya Klutse]

okay

[Fernando]

Let us know how it goes. 🙂

[John-Bunya Klutse]

After many weeks of testing, the issue is still pending, and my host is still asking me to speak to my theme developers.

See the error messages: https://search.google.com/test/mobile-friendly/result?id=0UtK0Ca5GUhDW2pSGKAlHg

[Author]

Posts