- This topic has 13 replies, 4 voices, and was last updated 3 years, 2 months ago by Ying.
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January 5, 2021 at 4:08 pm #1607263Sapir
I haven’t logged to my WP a while (1-2 monthes).
Now when I was back the whole site is broken on mobile.
Did the updates caused this?January 5, 2021 at 5:14 pm #1607313LeoStaffCustomer SupportHi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Let me know π
January 6, 2021 at 5:07 am #1607821SapirIt’s the HappyForms.
What can be done? It’s part of the GP theme build.January 6, 2021 at 6:23 am #1607894DavidStaffCustomer SupportHi there,
Happy Forms is not our plugin – we simply add it to some of the Site Library sites to show users how a form will look in that design.
If it’s causing you issues you can check with Happy Forms support or replace the plugin with one that is more suitable.
OR if you want to re-enable the form ill take a look to see if we can provide a simple fix.
January 6, 2021 at 7:09 am #1608125SapirI’ll be glad to find a fix, but, I think this isn’t the first time thing as this happens.
Can you please check and see if it is a simple solution? If you will identify, I will let them know the problem, and try to let them fix it for the future.January 6, 2021 at 7:17 am #1608139DavidStaffCustomer SupportCan you edit the page so the Contact Form is displayed, and then disable any cache plugins – let me know so i can then take a look.
January 6, 2021 at 2:26 pm #1608610SapirSorry, Now you can.
No cache plugins.January 7, 2021 at 2:45 am #1609085DavidStaffCustomer SupportI just checked the site and i can see the contact forms – but i can’t see anything specifically wrong with the site on Desktop or Mobile ? Can you check the site, after clearing your browser caches and let me know … if theres a specific issue maybe a screenshot will help point out the problem.
January 7, 2021 at 3:05 am #1609108SapirHi David,
The site isn’t working at mobile only.
Checked with 2 different smartphones.
“Not working” – means (In my non-professional words) that I see a blank white page when im entering the site at mobile. But, I can scroll right and see the site eventually.
The site has a blank space to scroll. Thats what I meant by broken.Another example: the header is missing, nav as well, it white blank at top.
I can click the nav menu icon button, even though I cant see it.
The menu openes at the big white space left to the mobile site (And the menu is really stretched).January 7, 2021 at 5:35 am #1609329DavidStaffCustomer SupportOk – now i see it….
Try adding this CSS to stop the sideways scroll:html, body { overflow-x: hidden; }
For the mobile header, edit your Customizer > Colors > Primary Navigation and set the Background color to match the Site Header color.
January 7, 2021 at 9:08 am #1609836SapirK. CSS worked.
I don’t know why the color of the nav changed, but it’s ok now.
One thing hasen’t solved yet.
The canvas menu can be scrolled sideways.January 7, 2021 at 11:18 am #1609970YingStaffCustomer SupportHi there,
Add this CSS for off canvas:
#generate-slideout-menu { overflow-x: hidden; }
Let me know π
January 7, 2021 at 11:43 am #1609993Sapirfixed.
January 7, 2021 at 11:50 am #1610001YingStaffCustomer SupportGood to know π
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