[Resolved] Site broke on mobile

Home Forums Support [Resolved] Site broke on mobile

Home Forums Support Site broke on mobile

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1607263
    Sapir

    I haven’t logged to my WP a while (1-2 monthes).
    Now when I was back the whole site is broken on mobile.
    Did the updates caused this?

    #1607313
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know πŸ™‚

    #1607821
    Sapir

    It’s the HappyForms.
    What can be done? It’s part of the GP theme build.

    #1607894
    David
    Staff
    Customer Support

    Hi there,

    Happy Forms is not our plugin – we simply add it to some of the Site Library sites to show users how a form will look in that design.

    If it’s causing you issues you can check with Happy Forms support or replace the plugin with one that is more suitable.

    OR if you want to re-enable the form ill take a look to see if we can provide a simple fix.

    #1608125
    Sapir

    I’ll be glad to find a fix, but, I think this isn’t the first time thing as this happens.
    Can you please check and see if it is a simple solution? If you will identify, I will let them know the problem, and try to let them fix it for the future.

    #1608139
    David
    Staff
    Customer Support

    Can you edit the page so the Contact Form is displayed, and then disable any cache plugins – let me know so i can then take a look.

    #1608610
    Sapir

    Sorry, Now you can.
    No cache plugins.

    #1609085
    David
    Staff
    Customer Support

    I just checked the site and i can see the contact forms – but i can’t see anything specifically wrong with the site on Desktop or Mobile ? Can you check the site, after clearing your browser caches and let me know … if theres a specific issue maybe a screenshot will help point out the problem.

    #1609108
    Sapir

    Hi David,

    The site isn’t working at mobile only.
    Checked with 2 different smartphones.
    “Not working” – means (In my non-professional words) that I see a blank white page when im entering the site at mobile. But, I can scroll right and see the site eventually.
    The site has a blank space to scroll. Thats what I meant by broken.

    Another example: the header is missing, nav as well, it white blank at top.
    I can click the nav menu icon button, even though I cant see it.
    The menu openes at the big white space left to the mobile site (And the menu is really stretched).

    #1609329
    David
    Staff
    Customer Support

    Ok – now i see it….
    Try adding this CSS to stop the sideways scroll:

    html,
    body {
        overflow-x: hidden;
    }

    For the mobile header, edit your Customizer > Colors > Primary Navigation and set the Background color to match the Site Header color.

    #1609836
    Sapir

    K. CSS worked.
    I don’t know why the color of the nav changed, but it’s ok now.
    One thing hasen’t solved yet.
    The canvas menu can be scrolled sideways.

    #1609970
    Ying
    Staff
    Customer Support

    Hi there,

    Add this CSS for off canvas:

    #generate-slideout-menu {
        overflow-x: hidden;
    }

    Let me know πŸ™‚

    #1609993
    Sapir

    fixed.

    #1610001
    Ying
    Staff
    Customer Support

    Good to know πŸ™‚

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