- This topic has 18 replies, 3 voices, and was last updated 4 years, 2 months ago by Tom.
February 2, 2019 at 5:52 am #799473Sumit
Hi my website broke after the recent update that I applied yesterday. Along with the layout, other functionalities are also not working.
Please check the homepage when you click on Name, Phone or Social, it was supposed to slide the form in and out.
Can you please tell me what is wrong?February 2, 2019 at 6:18 am #799490Sumit
Can someone please look into this?February 2, 2019 at 6:34 am #799501Sumit
I had to restore the backup and can confirm, 2.2.2 update broke the website.February 2, 2019 at 6:35 am #799502Sumit
all the page settings like “no sidebar” “hide title” and all others were reset along with God knows what else.
Hope it helps you guys.February 2, 2019 at 6:37 am #799504DavidStaffCustomer Support
i am not seeing the issue:
Can you confirm?February 2, 2019 at 6:44 am #799509Sumit
it’s not there anymore, because I restored an older backup. The on you seeing right now is now is not running version 2.2.2 anymore which broke the site.
Can you please remove this video from up there?February 2, 2019 at 7:01 am #799595DavidStaffCustomer Support
The latest update was quite minor as you can see in the changelog:
I can’t see there is anything that would create this issue. Maybe the Theme file didn’t update correctly. Try re-installing.February 26, 2019 at 6:11 am #821987Sumit
Hi David, I have applied new updates and my site is broken again. Can you please take a look and tell me how can I fix it?
You can see that sidebar is getting added to the pages where I have selected no sidebar after the update.February 26, 2019 at 6:16 am #821990DavidStaffCustomer Support
Where have you selected no sidebar? in the customizer or in the Layout Meta box?February 26, 2019 at 6:19 am #821992Sumit
in page settingsFebruary 26, 2019 at 6:20 am #821994Sumit
try to see page /arrest-records/
I tried to remove sidebar, if messed up the page even further.February 26, 2019 at 6:22 am #821996Sumit
The settings were applied in Layout section of page settings. After updating to latest version it messed up the whole website.February 26, 2019 at 6:35 am #822013Sumit
I have always gotten a big mute on this issue from your support. I had to restore the backup AGAIN to fix this problem.
The other problem I have been facing is page load time, since about 2-3 weeks page load has been taking ridiculously long time. Also when you hit refresh it is taking forever for the page to load. Can you please help me troubleshoot that issue maybe?February 26, 2019 at 7:12 am #822197DavidStaffCustomer Support
Sorry you feel that way. At this time of day it is only me on support and some issues take longer than others.
If you need to selectively display the sidebars, ie. some pages show and others not, then try using the Layout Element to disable them. Just make sure that you leave the Layout settings in the page editor as default:
Speed wise – ill take a look nowFebruary 26, 2019 at 7:19 am #822210DavidStaffCustomer Support
So i have ran a GTMetrix report which you can see here:
The biggest issue is the number of requests being made. Our optimization tips can help with that by combining CSS and JS – i would advise to start with to NOT check the Aggregate CSS or Aggregate Inline CSS options :
But a lot of the issues you will see in the Waterfall charts is the purple lines are Waiting Times. Which is down to either your server taking time to respond or the 3rd parties you are calling Ads etc. from ( not much you can do about the latter)
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