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site and dashboard is now unavailable: permission denied

3 replies · Started by LORI LEBEAU-WALSH on January 26, 2017

Viewing posts 1–4 of 4

2 sites hosted by goDaddy as managed WP site.
using a child theme for generate press.
site 1--updated the main theme to latest one about an hour ago.
site 2-I did nothing to update
both sites are now unavailable, started with the site and now the dashboard also.

This is what is online
Warning: require(/home/content/p3pnexwpnas09_data02/27/2524427/html/wp-includes/class-wp-query.php): failed to open stream: Permission denied in /home/content/p3pnexwpnas09_data02/27/2524427/html/wp-settings.php on line 151

Fatal error: require(): Failed opening required '/home/content/p3pnexwpnas09_data02/27/2524427/html/wp-includes/class-wp-query.php' (include_path='.:/usr/local/php5_6/lib/php') in /home/content/p3pnexwpnas09_data02/27/2524427/html/wp-settings.php on line 151

I do not know if it is goDaddy or the generate press theme (or if it's a security issue from the WP core version) causing this; main WP version is still 4.7.1— they have to update it

the status on the goDaddy site says: Plugin & Theme status is unavailable due to site customizations
—so I can't see what version of GP and GP Premium it's using, but I did update both on jan 24

GoDaddy is "experiencing unusual call volume"...

it was goDaddy.

Glad it's resolved now :)

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