[Resolved] site and dashboard is now unavailable: permission denied

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  • #269471
    LORI LEBEAU-WALSH

    2 sites hosted by goDaddy as managed WP site.
    using a child theme for generate press.
    site 1–updated the main theme to latest one about an hour ago.
    site 2-I did nothing to update
    both sites are now unavailable, started with the site and now the dashboard also.

    This is what is online
    Warning: require(/home/content/p3pnexwpnas09_data02/27/2524427/html/wp-includes/class-wp-query.php): failed to open stream: Permission denied in /home/content/p3pnexwpnas09_data02/27/2524427/html/wp-settings.php on line 151

    Fatal error: require(): Failed opening required ‘/home/content/p3pnexwpnas09_data02/27/2524427/html/wp-includes/class-wp-query.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas09_data02/27/2524427/html/wp-settings.php on line 151

    I do not know if it is goDaddy or the generate press theme (or if it’s a security issue from the WP core version) causing this; main WP version is still 4.7.1— they have to update it

    the status on the goDaddy site says: Plugin & Theme status is unavailable due to site customizations
    —so I can’t see what version of GP and GP Premium it’s using, but I did update both on jan 24

    GoDaddy is “experiencing unusual call volume”…

    #269474
    Tom
    Lead Developer
    Lead Developer

    Just found this from about an hour ago: https://wordpress.org/support/topic/error-line-151-error-_-cant-log-in/

    Might be an issue with GoDaddy and the 4.7.2 version WP just pushed out.

    #269915
    LORI LEBEAU-WALSH

    it was goDaddy.

    #269916
    Tom
    Lead Developer
    Lead Developer

    Glad it’s resolved now 🙂

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