Archived topic
since update the customizer is gone
6 replies · Started by Patrick on August 10, 2015
Hi Tom,
since I made the update for the theme and the extension my customizer is gone. The site still works and looks the same but I can't do any design changes as there are no options showing in the customizer.
It happend not on the last update but on that before, but I waited for the next update since I figured it was a bug in the update, but the recent update did not fix it.
Hi Patrick,
Very weird - haven't experienced anything like this or had anyone else report it.
Is the Customizer page there at all, or is there no link to it?
Can you try #1 and #2 on this page?: https://generatepress.com/knowledgebase/debugging/
This is how the customizer options now look. 
I will try to do the #2 now,
there are no errors in DEBUG mode.
Upps after really turning on the debug mode I got these errors and can't access my site.
Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /wp-config.php:1) in /wp-content/plugins/custom-sidebars/inc/class-custom-sidebars-explain.php on line 55
Warning: Cannot modify header information - headers already sent by (output started at /wp-config.php:1) in /wp-includes/pluggable.php on line 1196
Weird - warnings shouldn't make your site inaccessible.
Do you have access to your server via FTP or file manager? If so, go into "wp-content/plugins" and rename the custom-sidebars folder to something else (custom-sidebars1).
That will deactivate the plugin and allow you to access your Dashboard - once you can access it again, you can name it back.
Is that plugin up to date? Everything else up to date?
Ok I'm back on my site. The Plugin is up to date but has not been updated in 7 months. I deactivaded it not the error message is gone, but still no customizer
Any chance you can send me temporary login info to support@generatepress.com? I should be able to fix it pretty quickly.