- This topic has 9 replies, 2 voices, and was last updated 3 months ago by Ying.
May 4, 2022 at 2:54 pm #2209605Knitting
We’re using GeneratePress with Elementor and have been very happy so far.
We’re trying to increase the width of the right sidebar by 10% on single posts (format is sidebar | content | sidebar)
Whenever this goes live, the page goes crazy: either all of the content is hidden, the sidebars are at the bottom, the page becomes 1000’s of pixels wider, or the page doesn’t show sidebars at all.
Can someone please help – we’ve been trying to figure it out for weeks!
KlaraMay 4, 2022 at 3:01 pm #2209611YingStaffCustomer Support
We’re trying to increase the width of the right sidebar by 10% on single posts
Do you mean you set the right sidebar width to 30% instead of 20% at customizer > layout > sidebars?
Can you do that so I can inspect what is causing the issue?May 5, 2022 at 8:30 am #2210487Knitting
Thanks for getting back to me – yes, that’s right.
I can’t do that and then leave it for you to inspect, as it will break every post on the site until it’s set back.
Are there any login details I can give you for you to test it and then put it back to the current settings once you’ve finished?
ThanksMay 5, 2022 at 9:44 am #2210548YingStaffCustomer Support
We can’t really do testing on a live site with traffic.
In that case, if you can create a staging site and share the admin access with us will be very helpful.
Let me know 🙂May 5, 2022 at 12:31 pm #2210720Knitting
We’ve tried adjusting this on the staging site and the issue doesn’t occur, so that won’t help unfortunately. I think it may be related to the CDN/advertising network the main site runs through.
Is there any way we could share access with you for you to tweak it and turn it back, or tweak it together in real time?
Please let me know if there are other possible solutions!May 5, 2022 at 12:47 pm #2210737YingStaffCustomer Support
I think it may be related to the CDN/advertising network the main site runs through.
Is this not possible to be implanted in the staging site as well?
You can add the live site login details in the private info field, I’ll have a look 🙂May 5, 2022 at 12:59 pm #2210743Knitting
Thank you very much – added below!May 5, 2022 at 1:38 pm #2210759YingStaffCustomer Support
I changed the right sidebar width to 30% in customizer, it looks normal in customizer, so it should not be a GP issue.
I think it might be related to your cache plugins, but as I can’t do much testing on your live site, I’m not sure about this.
I would recommend creating a staging site with 100% copy of the live site, so we can do more testing.May 5, 2022 at 1:40 pm #2210761Knitting
Thanks Ying – I’ll create a staging website and add the ad network etc. so it behaves similarly, then I’ll send over the access details. Thank you 🙂May 5, 2022 at 2:04 pm #2210783YingStaffCustomer Support
Great! Let me know 🙂
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