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[Support request] Settings not working

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #502407
    Tully

    Hi guys,

    Having some really weird problems. Just about everywhere I click to change settings etc. in gp-premium add-ons, all I get is a colour picker pops up. This is happening in the settings of sections, also most other areas. For example, if I go into the settings for a section, many of the options haven’t come up properly, and no matter where I click on the screen a colour picker appears. I have tried logging out and logging back in, refreshing, deactivating all the plugins, but nothing seems to fix it. Any ideas?

    Thanks, Tully

    GeneratePress 2.0.2
    GP Premium 1.5.6
    #502476
    Leo
    Staff
    Customer Support

    Hi there,

    That’s really weird.

    If you are sure disable plugins don’t solve the issue, can you leave all other plugins disable and send in the dashboard access through Account Issue? https://docs.generatepress.com/

    Please reference the topic link as well.

    Let us know 🙂

    #503262
    Tully

    Hi Leo,

    Not sure what you mean by sending it in through “account issue”? I’ve clicked on that link but couldn’t figure it out.

    #503304
    Leo
    Staff
    Customer Support

    Send your dashboard access (login and password) through Account Issue: https://generatepress.com/contact/

    With all plugins disabled.

    #503318
    Tully

    Just sent it through

    #503319
    Tully

    Check out the home page, and try to change settings in sections.

    #503339
    Leo
    Staff
    Customer Support

    The version you are using is 1.4.1 instead of the most recent 1.5.6 as you indicated in the original topic.

    https://docs.generatepress.com/article/updating-gp-premium/

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