[Support request] Settings not working

[Tully]

Hi guys,

Having some really weird problems. Just about everywhere I click to change settings etc. in gp-premium add-ons, all I get is a colour picker pops up. This is happening in the settings of sections, also most other areas. For example, if I go into the settings for a section, many of the options haven’t come up properly, and no matter where I click on the screen a colour picker appears. I have tried logging out and logging back in, refreshing, deactivating all the plugins, but nothing seems to fix it. Any ideas?

Thanks, Tully

[Leo]

Hi there,

That’s really weird.

If you are sure disable plugins don’t solve the issue, can you leave all other plugins disable and send in the dashboard access through Account Issue? https://docs.generatepress.com/

Please reference the topic link as well.

Let us know 🙂

[Tully]

Hi Leo,

Not sure what you mean by sending it in through “account issue”? I’ve clicked on that link but couldn’t figure it out.

[Leo]

Send your dashboard access (login and password) through Account Issue: https://generatepress.com/contact/

With all plugins disabled.

[Tully]

Just sent it through

[Tully]

Check out the home page, and try to change settings in sections.

[Leo]

The version you are using is 1.4.1 instead of the most recent 1.5.6 as you indicated in the original topic.

https://docs.generatepress.com/article/updating-gp-premium/

[Author]

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