Archived topic
server 500 error
8 replies · Started by Chad Biggs on December 31, 2015
I have a brand new install. I have installed the GP theme and everything works good. As soon as I install the GP-Premium plugin and activate add-ons, I get a server 500 error. When I delete the GP plugin through ftp, the site works again.
Chad
Your server probably has a very low PHP memory limit.
Try increasing it: https://generatepress.com/knowledgebase/increasing-memory-limit/
I added the definition to the wp_config.php file ... no change. I called the host and they created a .user.ini file and raised the limit to 256 ... I am still getting the 500 server error. I do not get an error when I remove the GP plugin, its only when it's activated. The addons do not have to be activated. I also tried a new domain name and I still get the 500 error.
Chad
A 500 internal server error is an error with the server configuration. Can your hosting shed any light on what the specific error is? If none of the add-ons are activated, it means none of the code is running.
No, they did not shed any light. The person I spoke with said he would have to submit a ticket. I might hear (email) back from them today.
The host repaired the issue. In the event anyone else has this issue, the problem was with the open_basedir value set in Plesk, under the PHP Settings section. The value was changed to "none".
Chad
Glad they were able to sort it out - thanks for posting the solution! :)
I am trying to configure from site library and getting 500 Error. I have tried changing the configuration as per error code and still not able to resolve the issue.
I have recreated the site and then tried but still the same 500 error
Hi Amrit,
Can you please open a new topic please?
We understand that it’s somewhat related but perhaps things may be a little different for you as opposed to the topic starter's issue. It’s best to post start a new one.:)
Thanks!
