- This topic has 8 replies, 2 voices, and was last updated 1 year ago by Elvin.
December 31, 2015 at 8:01 am #162593Chad Biggs
I have a brand new install. I have installed the GP theme and everything works good. As soon as I install the GP-Premium plugin and activate add-ons, I get a server 500 error. When I delete the GP plugin through ftp, the site works again.
ChadDecember 31, 2015 at 10:12 am #162595TomLead DeveloperLead Developer
Your server probably has a very low PHP memory limit.
Try increasing it: https://generatepress.com/knowledgebase/increasing-memory-limit/December 31, 2015 at 4:39 pm #162623Chad Biggs
I added the definition to the wp_config.php file … no change. I called the host and they created a .user.ini file and raised the limit to 256 … I am still getting the 500 server error. I do not get an error when I remove the GP plugin, its only when it’s activated. The addons do not have to be activated. I also tried a new domain name and I still get the 500 error.
ChadDecember 31, 2015 at 5:31 pm #162629TomLead DeveloperLead Developer
A 500 internal server error is an error with the server configuration. Can your hosting shed any light on what the specific error is? If none of the add-ons are activated, it means none of the code is running.January 1, 2016 at 4:52 am #162670Chad Biggs
No, they did not shed any light. The person I spoke with said he would have to submit a ticket. I might hear (email) back from them today.January 1, 2016 at 8:16 am #162694Chad Biggs
The host repaired the issue. In the event anyone else has this issue, the problem was with the open_basedir value set in Plesk, under the PHP Settings section. The value was changed to “none”.
ChadJanuary 1, 2016 at 9:45 am #162707TomLead DeveloperLead DeveloperSeptember 18, 2020 at 1:08 pm #1449202Amrit
I am trying to configure from site library and getting 500 Error. I have tried changing the configuration as per error code and still not able to resolve the issue.
I have recreated the site and then tried but still the same 500 errorSeptember 18, 2020 at 1:27 pm #1449215ElvinStaffCustomer Support
Can you please open a new topic please?
We understand that it’s somewhat related but perhaps things may be a little different for you as opposed to the topic starter’s issue. It’s best to post start a new one.:)
A wise man once said:
"Have you cleared your cache?"
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