[Resolved] Sections are blank

Home Forums Support [Resolved] Sections are blank

Home Forums Support Sections are blank

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #578437
    Tamarah

    I build my site with GPP using Section on each page. I just took the 2.1.2 update (which Tom has already in the Facebook forum said isn’t related) and went in to edit some content when I discovered the sections are blank. I checked all the pages, all blank.

    When I turn off Sections I do see the content within the WordPress default editor.

    #578456
    Tamarah

    I have Coming Soon enabled on my site until I go live. I created admin access for you and emailed to support@generatepress.com

    #578529
    Tom
    Lead Developer
    Lead Developer

    That’s very strange. All Section content and options are stored just like all of your other metabox data. Did you notice any other lost data on the page? Was the preference to use Sections still saved, or were Sections turned off completely?

    Anything else change at the same time? Database changes?

    Nothing in GP or GPP would loop through each of your posts and delete metabox data.

    Do you have a database backup of before the changes?

    We didn’t receive any login details to support@generatepress.com. Can you make sure you sent them to the right address?

    Thanks!

    #578812
    Tamarah

    No there is no other lost data that I can see.
    No there were no database changes.
    I think there was a WordPress core update.
    Yes I have a backup from Tuesday 5/15. Should I restore it?
    Just resent the user info to support@generatepress.com.

    #579051
    Tom
    Lead Developer
    Lead Developer

    Yes, I would restore your backup.

    Then try the update and see if it happens again.

    If it does I’ll log in and take a look ๐Ÿ™‚

    #579092
    Tamarah

    I did the restore and the sections are still blank. Now I’m biting my nails…
    As I mentioned earlier, I didn’t add any new plugins or make dbase changes. Wouldn’t even know how.

    I setup an admin user for you.

    #579094
    Tamarah

    Uhh…started looking at all the other pages and NOW the data is appearing. Not sure why it wasn’t there when I looked a minute ago. Any thoughts on what happened?

    #579095
    Tamarah

    Here’s the deal. On Chrome the sections are blank. On Firefox they are not blank.

    #579113
    David
    Staff
    Customer Support

    Replicated the same issue here, editor works in FF not Chrome or Safari.

    #579119
    Tamarah

    Do you know why ?

    #579286
    Tom
    Lead Developer
    Lead Developer

    Not getting the issue on my end – updated this site, which uses Sections heavily.

    Any chance you can send me temporary admin login details so I can take a look?: https://generatepress.com/contact/

    #579385
    David
    Staff
    Customer Support

    Hi Tammy, my Mac was due for some updates, so left it overnight done a restart and problem gone. The only issue i had was with a javascript module not loading.

    #579453
    Tamarah

    ** edit **

    #579553
    Tom
    Lead Developer
    Lead Developer

    It’s best to email credentials instead of posting them here, just in case.

    Apparently that password isn’t correct – can you double check?

    Let me know ๐Ÿ™‚

    #579813
    Tom
    Lead Developer
    Lead Developer

    Is there a specific page I can check out? I checked a couple and all of the editor content is visible while editing Sections.

Viewing 15 posts - 1 through 15 (of 19 total)
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