- This topic has 18 replies, 3 voices, and was last updated 3 years, 4 months ago by Tom.
May 17, 2018 at 5:27 pm #578437Tamarah
I build my site with GPP using Section on each page. I just took the 2.1.2 update (which Tom has already in the Facebook forum said isn’t related) and went in to edit some content when I discovered the sections are blank. I checked all the pages, all blank.
When I turn off Sections I do see the content within the WordPress default editor.GeneratePress 2.1.2GP Premium 1.6.2May 17, 2018 at 6:00 pm #578456Tamarah
I have Coming Soon enabled on my site until I go live. I created admin access for you and emailed to email@example.comMay 17, 2018 at 9:13 pm #578529TomLead DeveloperLead Developer
That’s very strange. All Section content and options are stored just like all of your other metabox data. Did you notice any other lost data on the page? Was the preference to use Sections still saved, or were Sections turned off completely?
Anything else change at the same time? Database changes?
Nothing in GP or GPP would loop through each of your posts and delete metabox data.
Do you have a database backup of before the changes?
We didn’t receive any login details to firstname.lastname@example.org. Can you make sure you sent them to the right address?
Thanks!May 18, 2018 at 7:22 am #578812Tamarah
No there is no other lost data that I can see.
No there were no database changes.
I think there was a WordPress core update.
Yes I have a backup from Tuesday 5/15. Should I restore it?
Just resent the user info to email@example.com.May 18, 2018 at 10:59 am #579051TomLead DeveloperLead DeveloperMay 18, 2018 at 11:49 am #579092Tamarah
I did the restore and the sections are still blank. Now I’m biting my nails…
As I mentioned earlier, I didn’t add any new plugins or make dbase changes. Wouldn’t even know how.
I setup an admin user for you.May 18, 2018 at 11:52 am #579094Tamarah
Uhh…started looking at all the other pages and NOW the data is appearing. Not sure why it wasn’t there when I looked a minute ago. Any thoughts on what happened?May 18, 2018 at 11:53 am #579095Tamarah
Here’s the deal. On Chrome the sections are blank. On Firefox they are not blank.May 18, 2018 at 12:52 pm #579113DavidStaffCustomer SupportMay 18, 2018 at 1:07 pm #579119Tamarah
Do you know why ?May 18, 2018 at 9:22 pm #579286TomLead DeveloperLead Developer
Not getting the issue on my end – updated this site, which uses Sections heavily.
Any chance you can send me temporary admin login details so I can take a look?: https://generatepress.com/contact/May 19, 2018 at 3:21 am #579385DavidStaffCustomer SupportMay 19, 2018 at 6:38 am #579453Tamarah
** edit **May 19, 2018 at 8:50 am #579553TomLead DeveloperLead Developer
It’s best to email credentials instead of posting them here, just in case.
Apparently that password isn’t correct – can you double check?
Let me know 🙂May 19, 2018 at 8:01 pm #579813TomLead DeveloperLead Developer
Is there a specific page I can check out? I checked a couple and all of the editor content is visible while editing Sections.
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