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[Support request] scroll not working on mobile

Home Forums Support scroll not working on mobile

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  • #398220
    Lisa

    On this site http://reapersrevenge.net, on some mobile screens, there are gray bars on the top left and bottom of the menu. They look like scroll bars but there isn’t any way to grab the bars and scroll.

    Here is a link to the mobile screen showing the menu and gray bars: http://reapersrevenge.net/wp-content/uploads/2017/10/screenshot-menu.jpg

    In the customizer, the layout for the primary navigation is full width, contained inner nav, center alignment.

    What can we do to make this menu scroll uniformly across phones? I’ve thought about reducing the font size or spacing but thought that could cause issues as well.

    Thank you for your help,

    Lisa

    GeneratePress 1.4
    #398252
    Leo
    Staff
    Customer Support

    Hi there,

    I don’t think the menu is causing the problem.

    Can you try disabling Video Background plugin? I think their container is causing the problem.

    Let me know.

    #398404
    Lisa

    Thanks so much for the quick response. I’ve been told to leave it as for now and will reach out to you if they change their mind.

    Do you mind if I leave this as unresolved for the next few days in case they change their mind?

    Thank you for your help,

    Lisa

    #398569
    Leo
    Staff
    Customer Support

    No problem! We will be here 🙂

    Just to mention that you can upload page header background video using GP too so the plugin might not be necessary: https://docs.generatepress.com/article/page-header-background-video/

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