Archived topic
Save button in Elements gone?
8 replies · Started by Renske on February 6, 2022
Hi there,
I just edited one of my elements, but the save button seems to be gone.
See video in private information.
Hi there,
can you check for plugin conflicts ?
Hi David,
I just deactivated all of my plug-ins (except for WordFence, GeneratePress and GenerateBlocks), but the problem persists. Only in the Types Header and Layout. The Block Elements work just fine.
Hi Renske,
To have a better understanding of what’s causing the issue, we would probably need to login to your website’s admin dashboard.
With that said, for investigation purposes, may we ask for temporary login credentials to your website? Moreover, can you keep the other plugins deactivated while we perform our investigation?
Kindly place your credentials in the Private Information field for safety.
Hope to hear from you soon! :)
Thanks, see below for my login credentials. I've deactivated all non-essential plug-ins, please do not touch the other ones or my VA will get mad at me ;)
Thank you for your quick response! Upon investigation, I found that you’re currently using a child theme of GeneratePress.
Most probably, there are modifications in this child theme which is causing the issue. Can you try activating GeneratePress theme and see if this will resolve the issue?
If using the parent/original GeneratePress theme resolves the issue, then we can conclude that something in the child theme is indeed causing the issue. If so, kindly check with the developer of this child theme if he or she may assist you regarding this.
Please let us know how it goes. :)
Hi Fernando,
I just activated the GeneratePress theme, but unfortunately this didn't solve the issue :(
Looks like I just managed to fix this by accident ;) I moved the publish field around and then closed it, oops! (see video in private information).
That sounds great! Glad you were able to figure out what's causing the issue! :)