[Resolved] "Save and Publish" not working

[Roy Shimmyo]

When I make changes to my site using the “Customize” interface, I cannot save and publish. The changes are visible, but they just won’t save.

[Tom]

What happens when you click save? Nothing at all?

It may take up to 30 seconds depending on your hosting for everything to save.

Are you using a good browser like Chrome or Firefox?

[Roy Shimmyo]

Nothing happens when I click save. I see the thing spin and it stops. It never changes to “saved.” This started after installing generate spacing. The version I uploaded needed to be updated because I never installed the plugin until recently after wordpress updated to version 4.0. When I deactivate the plugin, it works again. How can I get a new version of the plugin without installing the old and updating? When I try the download link, it says my download key has expired.

[Tom]

Hmm okay – can you email me at support@generatepress.com with your URL, username and password? You can create a temp admin account for me if you like.

I’m not experiencing this on my end, so I’m assuming it may be a hosting related issue. Who are you hosted with?

Let me know – we’ll get this sorted out for you 🙂

[Roy Shimmyo]

I’m hosted with IXhosting. I installed wordpress by hand, not using their automated scripts.

[Tom]

Can you try increasing your memory?

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

I suggest changing it to 128M.

Let me know if that fixes it.

[Roy Shimmyo]

This seems to have done the trick. Thank you!

[Tom]

Great! Happy I could help 🙂

[Author]

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